Guest Experience Porter

Hilton Hotels & Resorts; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Team Member Travel Discount

Discounts on Hilton outlets

Hilton University training

Bonus annual leave days

Inclusive work environment

Job summary

Hilton Sydney is seeking a friendly Porter to warmly welcome guests, assist with luggage, and escort them to rooms. You will work closely with front desk and concierge to ensure smooth arrivals and departures, delivering the light and warmth of hospitality.

Join our team to support luggage handling, room orientation, and transportation coordination while upholding Hilton’s standards of service. Experience in guest services and a can‑do attitude are valued in this role.

Qualifications

• 1–2 years in guest services or bell attendant roles, hospitality preferred.
• Strong communication and interpersonal skills for guest interactions.
• Physically able to lift and carry luggage and assist guests.

Responsibilities

• Greet guests and assist with luggage and directions.
• Safely handle and deliver luggage to rooms and storage areas.
• Orient guests to room features and assist with checkout.
• Coordinate transportation needs with front office and concierge.
• Maintain professional appearance and service standards.
• Inform relevant departments of guest needs and requests.
• Address guest concerns promptly to ensure a smooth stay.

Skills

Guest services

Communication

Interpersonal skills

Physical fitness

Appearance

English proficiency

Flexibility

Job description

Hilton Sydney is seeking a friendly Porter to warmly welcome guests, assist with luggage, and escort them to rooms. You will work closely with front desk and concierge to ensure smooth arrivals and departures, delivering the light and warmth of hospitality.

Join our team to support luggage handling, room orientation, and transportation coordination while upholding Hilton’s standards of service. Experience in guest services and a can‑do attitude are valued in this role.