Five-Star Hotel Porter & Guest Experience

Emporium Hotel; Brisbane; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts on accommodation, 3

Dry cleaning of work attire

Celebration of service milestones

Monthly wellness initiatives

Ongoing career development and recogn.

Job summary

Emporium Hotel South Bank in Brisbane is seeking dedicated Porters to join our luxury team. As true Brand Ambassadors, you will deliver elegant service, greet guests warmly and manage luggage, vehicle coordination, and guest requests.

This role requires a passion for five-star hospitality, immaculate presentation, and the ability to work across a 7-day rotating roster, including nights and weekends. Current working rights in Australia are essential.

Qualifications

• A passion for guest service and the professionalism to represent a five-star environment.
• Pride in personal presentation and attention to detail.
• Availability to work across a 7-day rotating roster, including nights and weekends.
• Strong communication and interpersonal skills.
• The ability to stay calm under pressure and think on your feet.
• A desire to create effortless, enriching stays for our guests - every time, every shift.
• Current working rights in Australia.

Responsibilities

• Delivering graceful, thoughtful service to all guests, ensuring every interaction is memorable.
• Welcoming guests and managing the coordination of vehicles, luggage handling (including delivery and storage), and guest requests.
• Valet parking a range of vehicles (Note: an unrestricted open manual licence is required).
• Providing insightful advice about the hotel and the local South Bank/Brisbane area.
• Taking ownership in exceeding the needs of both hotel guests and Southpoint apartment occupants, going above and beyond with purpose and action.

Skills

Communication skills

Interpersonal skills

Presentation/Appearance

Calm under pressure

Guest service orientation

Roster flexibility

Job description

Emporium Hotel South Bank in Brisbane is seeking dedicated Porters to join our luxury team. As true Brand Ambassadors, you will deliver elegant service, greet guests warmly and manage luggage, vehicle coordination, and guest requests.

This role requires a passion for five-star hospitality, immaculate presentation, and the ability to work across a 7-day rotating roster, including nights and weekends. Current working rights in Australia are essential.