Porter

Accorhotel; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Parental leave (up to 12 weeks)

Dining discount 30%

Uniforms provided

Complimentary staff stay

Employee Assistance Program

Job summary

Sofitel Sydney Wentworth in Sydney’s heart embraces heritage and modern luxury as a leading five-star hotel. We invite a friendly Porter to join our Concierge team, acting as a key touchpoint for guests and delivering seamless luxury service in a fast-paced environment.

As a critical part of the guest journey, you will greet guests, handle luggage, share local insights, and support the Duty Manager and In-Room Dining with technical guest requests, all while upholding brand standards and a

Qualifications

• Passion for delivering luxury guest experiences.
• Strong communication and interpersonal skills.
• Ability to lift up to 30 kg and stay fit for a busy lobby presence.

Responsibilities

• Greet guests warmly and professionally on arrival.
• Assist guests with luggage, storage, and requests.
• Provide information about local attractions and services.
• Maintain a neat, professional appearance in the lobby.
• Address guest concerns promptly and professionally.
• Represent the Sofitel brand with high-quality service.
• Provide overnight operational support to Duty Manager and In-Room Dining, including technical assistance for guest requests.

Skills

Customer service

Communication

Grooming standards

Physical stamina

Shift flexibility

Job description

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city. Home to 436 beautifully redesigned rooms and suites, Club Millésime Executive Lounge, award-winning dining venues, and exceptional event spaces, we deliver unforgettable experiences to every guest.

We're looking for a friendly, energetic, and professional Porter to join our Concierge team. As one of the first and last points of contact for our guests, you will play an important role in creating a warm welcome and memorable departure experience. This fast-paced and guest-focused position requires exceptional communication skills, attention to detail, and a passion for delivering seamless luxury service.

• Greet guests warmly and professionally as they arrive
• Help guests with their luggage, storage, and other requests in a safe and efficient manner
• Provide helpful information about local attractions and services to enhance their visit
• Maintain a neat, professional appearance and presence in the lobby area
• Address guest concerns quickly and professionally, escalating issues when necessary
• Consistently represent our brand values and deliver high-quality service
• Provide overnight operational support to the Duty Manager and In-Room Dining team, including technical assistance for guest requests

• A passion for customer service and creating exceptional guest experiences
• Strong communication and interpersonal skills with the ability to interact professionally with diverse guests
• Professional appearance and adherence to grooming standards
• Physical capability to regularly lift, carry, and transport items up to 30 kg
• Ability to work in a fast-paced environment and remain calm under pressure
• Flexibility to work various shifts, including evenings, nights, and weekends as required

Additional Information - Why Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leaveand up to 12 weeks parental leave
• 30% team member dining discountacross our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
• A complimentary hotel stay packageto celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Programfor confidential wellbeing support

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full working rights in Australia are required for this role.