Luxury Hotel Porter & Valet - Guest Experience Pro

InterContinental Hotels & Resorts; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Free meal

Uniform provided

Discounted parking

Birthday leave

Parental leave

IHG rates

Retail discounts

Training & development

Career growth

Job summary

InterContinental Sydney is seeking a Porter / Bell Attendant to deliver warm, polished and personal welcomes in a busy five‑star lobby. You’ll be on the move, assisting with luggage, valet parking and guest requests, while sharing local knowledge to showcase Sydney’s highlights.

Based at Circular Quay, you’ll join a luxury Front Office team and have access to training and discounts across IHG hotels and resorts, with opportunities for career progression within the InterContinental Sydney and IHG

Qualifications

• Genuinely enjoys meeting and helping people.
• Warm, confident and comfortable starting conversations with guests.
• Takes pride in providing thoughtful and personalised service.
• Enjoys working as part of a team in a busy environment.
• Has presentation and attention to detail.
• Comfortable in an active role requiring physical effort.
• Able to work a flexible roster including weekends and public holidays.
• Has full Australian working rights with no restrictions.

Responsibilities

• Create a warm and genuine welcome for every guest.
• Assist with luggage on arrival, throughout the stay and on departure.
• Safely valet park and retrieve guest vehicles.
• Arrange taxis, transfers and other transportation.
• Share local knowledge and recommendations of Sydney.
• Respond to guest requests and find solutions.
• Work with Concierge and Front Office to ensure seamless service.

Skills

Guest service

Communication

Teamwork

Flexibility

Physical fitness

Driver licence

Job description

InterContinental Sydney is seeking a Porter / Bell Attendant to deliver warm, polished and personal welcomes in a busy five‑star lobby. You’ll be on the move, assisting with luggage, valet parking and guest requests, while sharing local knowledge to showcase Sydney’s highlights.

Based at Circular Quay, you’ll join a luxury Front Office team and have access to training and discounts across IHG hotels and resorts, with opportunities for career progression within the InterContinental Sydney and IHG