Luxury Front Office Lead - Guest Experience Champion

The Star Ent Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Meal on site

Uniform provided

Five weeks leave

Discounted parking

Restaurant discounts

Gym membership

Diversity inclusion

Career growth

Job summary

The Star Grand Sydney is seeking an Assistant Front Office Manager to lead nightly operations and deliver exceptional guest experiences in a luxury setting. Reporting to the Front Office Manager, you will mentor a professional team and ensure seamless service across all front desk activities.

We look for proven leadership in luxury hospitality, outstanding communication, and a customer-centric approach. Knowledge of Opera PMS and flexible availability, including evenings and weekends, are

Qualifications

• Proven leadership experience in luxury hospitality.
• Excellent interpersonal and communication skills.
• Strong problem-solving and decision-making abilities.
• Keen attention to detail and commitment to service.
• Ability to work in a fast-paced, guest-focused environment.
• Familiarity with Opera PMS.
• Flexible availability including evenings and weekends.

Responsibilities

• Oversee nightly operations and ensure seamless service.
• Manage guest feedback and coordinate with departments.
• Assist with people planning, recruitment, rostering, and training.

Skills

Leadership experience

Interpersonal skills

Problem solving

Attention to detail

Customer-centric

Tools

Opera PMS

Job description

The Star Grand Sydney is seeking an Assistant Front Office Manager to lead nightly operations and deliver exceptional guest experiences in a luxury setting. Reporting to the Front Office Manager, you will mentor a professional team and ensure seamless service across all front desk activities.

We look for proven leadership in luxury hospitality, outstanding communication, and a customer-centric approach. Knowledge of Opera PMS and flexible availability, including evenings and weekends, are