Assistant Front Office Manager | The Star Grand

The Star Grand; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Star Grand Sydney is seeking an Assistant Front Office Manager to lead the nightly front desk operations and ensure seamless, personalized guest experiences in a luxury setting.

Reporting to the Front Office Manager, you will oversee recruitment, rostering, training and development, while maintaining the highest standards of service for guests and ensuring smooth check-in and checkout processes.

Qualifications

• Proven leadership experience in a similar role within the luxury hospitality industry.
• Exceptional interpersonal and communication skills.
• Strong problem-solving and decision-making capabilities.
• Keen attention to detail and a commitment to delivering outstanding service.
• Ability to work in a fast-paced, dynamic environment with a customer-centric approach.
• Knowledge of Opera property management system.
• Flexibility availability including evenings and weekends.

Responsibilities

• Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests stay.
• Ensure all guest comment cards are distributed to relevant departments and respond to guests when required.
• Assist with the people planning requirements including recruitment, rostering, training and development of the team.

Skills

Leadership experience

Interpersonal skills

Communication skills

Problem-solving

Attention to detail

Customer-centric

Fast-paced environment

Evenings & weekends

Tools

Opera PMS

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As an Assistant Front Office Manager at The Star Grand, reporting to the Front Office Manager, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in one of the most iconic and prestigious properties in Sydney. You will play a crucial role in overseeing the nightly operations, ensuring seamless service delivery and an unparalleled guest experience.

We currently have a few opportunities available, including both full-time and maternity leave contract positions, providing the chance to join our leadership team in a capacity that aligns with your career goals and experience.

This is a fantastic opportunity where you will build memorable connections with both our team members and guests.

A few of your responsibilities:

• Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests stay
• Ensure all guest comment cards are distributed to relevant departments and respond to guests when required
• Assist with the people planning requirements including recruitment, rostering, training and development of the team

What we are looking for:

• Proven leadership experience in a similar role within the luxury hospitality industry
• Exceptional interpersonal and communication skills
• Strong problem-solving and decision-making capabilities
• Keen attention to detail and a commitment to delivering outstanding service
• Ability to work in a fast-paced, dynamic environment with a customer-centric approach
• Knowledge of Opera property management system
• Flexibility availability including evenings and weekends

About you:

As a seasoned leader, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of The Star Grand Hotel. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It's your time to SHINE!