Luxury Front Office Assistant Manager — Guest Experience Leader

SOFITEL; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hotel discounts

Birthday leave

Parental leave

Dining discount

Career development

Free hotel stay

Employee assistance

Job summary

Sofitel Sydney Wentworth, a luxury international hotel, is seeking an Assistant Manager in Front Office to lead daily operations and deliver exceptional guest experiences. Reporting to the Front Office Manager, you will supervise staff, drive guest satisfaction, and coach teams to uphold Sofitel standards.

You will coordinate shifts, train new front desk personnel, and promote loyalty programs while maintaining safety and compliance across all operations.

Qualifications

• Demonstrated luxury hospitality experience.
• Ability to communicate effectively across all levels – from frontline to senior leadership.
• Ability to lead hotel operations with calm confidence.
• Skilled in Opera Cloud, Microsoft Office and reporting procedures.
• Strong written and verbal communication.
• Current NSW RSA and First Aid certification.
• Full availability over a 24/7 rotating roster.

Responsibilities

• Oversee and support the daily operations of the Front Office.
• Consistently offer professional, friendly and engaging service.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Supervise and motivate Front Office staff, ensuring they are well-trained, efficient, and provide exceptional guest experiences.
• Pro-actively supports achievement of hotel metrics, including the Front Desk upsell program and enrolling members in the hotel loyalty program.
• Assist in resolving guest complaints, issues, or requests in a timely and effective manner.
• Maintain Sofitel service standards through audits and daily coaching.
• Conduct performance evaluations and provide coaching to team members.
• Assist in scheduling and managing staff shifts, ensuring adequate coverage during peak times.

Skills

Luxury hospitality experience

Leadership

Communication

Staff scheduling

Customer service

Education

RSA & First Aid certification

Tools

Opera Cloud

Microsoft Office

Reporting procedures

Job description

Sofitel Sydney Wentworth, a luxury international hotel, is seeking an Assistant Manager in Front Office to lead daily operations and deliver exceptional guest experiences. Reporting to the Front Office Manager, you will supervise staff, drive guest satisfaction, and coach teams to uphold Sofitel standards.

You will coordinate shifts, train new front desk personnel, and promote loyalty programs while maintaining safety and compliance across all operations.