Hospitality Operations Lead - Guest Experience Champion

The Star Gold Coast; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Complimentary on-site meals

Uniform laundering provided

Competitive hourly rate with weekend/公

Discounted parking

Up to 30% discounts at restaurants and

Career development and training

Diversity and inclusion focus

Job summary

The Star Sydney is seeking an Assistant Manager to lead a dynamic team and deliver outstanding daily venue operations. You will report to the Venue Manager and help drive guest service excellence across all areas of the site, including food and beverage operations, while upholding safety and compliance standards.

You will contribute to financial and operational targets, develop staff, and continue to elevate guest experiences at a premier entertainment hub in Sydney.

Qualifications

• Management experience in a large, busy hospitality environment.
• Excellent guest service skills with a proactive attitude.
• Strong written and verbal communication abilities.

Responsibilities

• Assist Venue Manager to lead and support achievement of financial and operational targets.
• Oversee rostering, SOPs, training and performance management.
• Assist development, implementation and evaluation of service standards and SOPs.
• Ensure compliance with the Responsible Service of Alcohol program and Liquor Act provisions.
• Assist in recruiting, training and developing employees to support timely recruitment and career growth.

Skills

Management experience

Guest service skills

Communication skills

Education

RSA Certification

Job description

The Star Sydney is seeking an Assistant Manager to lead a dynamic team and deliver outstanding daily venue operations. You will report to the Venue Manager and help drive guest service excellence across all areas of the site, including food and beverage operations, while upholding safety and compliance standards.

You will contribute to financial and operational targets, develop staff, and continue to elevate guest experiences at a premier entertainment hub in Sydney.