Luxury Front Office Lead — Guest Experience & Ops

The Star Grand; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Star Grand Sydney is seeking an Assistant Front Office Manager to lead the nightly front desk operations and ensure seamless, personalized guest experiences in a luxury setting.

Reporting to the Front Office Manager, you will oversee recruitment, rostering, training and development, while maintaining the highest standards of service for guests and ensuring smooth check-in and checkout processes.

Qualifications

• Proven leadership experience in a similar role within the luxury hospitality industry.
• Exceptional interpersonal and communication skills.
• Strong problem-solving and decision-making capabilities.
• Keen attention to detail and a commitment to delivering outstanding service.
• Ability to work in a fast-paced, dynamic environment with a customer-centric approach.
• Knowledge of Opera property management system.
• Flexibility availability including evenings and weekends.

Responsibilities

• Ensure that the highest standards of guest service are achieved and maintained upon check-in and during our guests stay.
• Ensure all guest comment cards are distributed to relevant departments and respond to guests when required.
• Assist with the people planning requirements including recruitment, rostering, training and development of the team.

Skills

Leadership experience

Interpersonal skills

Communication skills

Problem-solving

Attention to detail

Customer-centric

Fast-paced environment

Evenings & weekends

Tools

Opera PMS

Job description

The Star Grand Sydney is seeking an Assistant Front Office Manager to lead the nightly front desk operations and ensure seamless, personalized guest experiences in a luxury setting.

Reporting to the Front Office Manager, you will oversee recruitment, rostering, training and development, while maintaining the highest standards of service for guests and ensuring smooth check-in and checkout processes.