Luxury Front Office Supervisor - VIP Guest Experience Lead

Crown Resorts Limited; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Complimentary meals

Employee discounts

Uniforms provided

Awards program

Health benefits

Novated leasing

Job summary

Crown Sydney is seeking an experienced Front Office Supervisor to join our luxury hotel operations. You will lead the Front Office team, manage guest interactions, and act as a concierge for exceptional service on a 24/7 roster.

As a visible leader, you’ll drive smooth check-ins, guest satisfaction and collaborate with Sales, Reservations and Housekeeping to deliver a seamless guest journey. Prior Front Office or Duty Manager experience is essential.

Qualifications

• Previous experience as a Front Office Supervisor, Duty Manager or equivalent.
• Strong leadership, guest service and communication skills.
• Flexibility to work a 24/7 rotating roster.

Responsibilities

• Lead and support Front Office team to deliver luxury guest experiences.
• Drive smooth Front Office operations across all shifts.
• Coach, mentor and develop team members to Crown's standards.

Skills

Front Office leadership

Guest service

Team coaching

Communication

Tools

Opera/Opera Cloud

Job description

Crown Sydney is seeking an experienced Front Office Supervisor to join our luxury hotel operations. You will lead the Front Office team, manage guest interactions, and act as a concierge for exceptional service on a 24/7 roster.

As a visible leader, you’ll drive smooth check-ins, guest satisfaction and collaborate with Sales, Reservations and Housekeeping to deliver a seamless guest journey. Prior Front Office or Duty Manager experience is essential.