Luxury Front Office Supervisor — Lead VIP Guest Experience

Sofitel; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Global hotel discounts

Birthday leave

Parental leave

Dining discount 30%

Career development

Ongoing learning

Complimentary hotel stay

Employee assistance program

Job summary

Sofitel Sydney Wentworth is seeking a luxury Front Office leader to supervise daily operations and deliver personalised guest experiences in a five‑star setting. You will lead the Front Office team, train staff, ensure brand standards and manage check‑in/out, guest accounts and service recovery with discretion.

The role requires experience in a luxury hotel environment, RSA and First Aid certifications, and proficiency with Opera Cloud PMS and Microsoft Office.

Qualifications

• Previous experience in a luxury hotel Front Office environment.
• Team Leader or supervisory experience highly regarded.
• RSA and First Aid certifications.
• Strong Front Office operational experience: check-in/out, billing, payments, guest accounts.
• Ability to lead, train and motivate a team with rostering exposure.
• Strong guest service and problem-solving skills.
• Proficiency with Opera Cloud PMS and Microsoft Office.

Responsibilities

• Deliver luxury service consistently, embodying Sofitel values.
• Lead, coach and support the Front Office team during daily operations.
• Oversee Front Office procedures and brand standards; support training.
• Perform Front Desk duties including check-in/check-out and guest requests.
• Coordinate VIP arrivals, group requirements, room allocations and cross‑department communication.
• Manage guest accounts and folios; support credit processes.
• Promote hotel initiatives and Accor Live Limitless (ALL) enrolments.
• Assist with roster planning, onboarding and payroll administration; handle peak periods.

Skills

Luxury Front Office experience

Team leadership

Guest service excellence

Problem solving

rostering & shift coverage

Microsoft Office

Opera Cloud PMS

Tools

Opera Cloud PMS

Microsoft Office

Job description

Sofitel Sydney Wentworth is seeking a luxury Front Office leader to supervise daily operations and deliver personalised guest experiences in a five‑star setting. You will lead the Front Office team, train staff, ensure brand standards and manage check‑in/out, guest accounts and service recovery with discretion.

The role requires experience in a luxury hotel environment, RSA and First Aid certifications, and proficiency with Opera Cloud PMS and Microsoft Office.