Front Office Manager - Luxury Hospitality Leader

The Star Sydney; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform laundered on property

Five weeks of paid annual leave for sh

Discounted parking

Up to 30% discounts across restaurants

Lifestyle discounts

Diversity & Inclusion focus

Career growth opportunities

Job summary

The Star Grand Sydney is seeking an Assistant Front Office Manager to lead the nightly operations and deliver exceptional guest experiences. Reporting to the Front Office Manager, you will guide a professional team in a luxury property, ensuring smooth service delivery across all front desk activities.

You will participate in people planning, recruitment, rostering, and training, with opportunities for growth and development in a prestigious Sydney venue.

Qualifications

• Proven leadership experience in a luxury hospitality role.
• Exceptional interpersonal and communication skills.
• Strong problem-solving and decision-making capabilities.
• Keen attention to detail and commitment to high service standards.
• Ability to work in a fast-paced, dynamic, customer-centric environment.
• Knowledge of Opera property management system.
• Flexibility to work evenings and weekends.

Responsibilities

• Ensure the highest standards of guest service at check-in and during stay.
• Distribute guest comment cards to departments and respond as needed.
• Assist with people planning: recruitment, rostering, training and development.

Skills

Leadership

Interpersonal skills

Communication skills

Problem solving

Detail oriented

Customer-centric

Flexibility

Opera PMS

Tools

Opera PMS

Job description

The Star Grand Sydney is seeking an Assistant Front Office Manager to lead the nightly operations and deliver exceptional guest experiences. Reporting to the Front Office Manager, you will guide a professional team in a luxury property, ensuring smooth service delivery across all front desk activities.

You will participate in people planning, recruitment, rostering, and training, with opportunities for growth and development in a prestigious Sydney venue.