Luxury Front Desk Duty Manager

1GXSF; Sydney; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Discounts on Marriott rooms for you, F

Training programs by Marriott/WSydney

Discounts on food & beverage

Wellbeing programs

Employee Assistance Program

Great Places to Work certification

Job summary

W Sydney is seeking a charismatic Duty Manager for our Front Desk team. Reporting to the Executive Assistant Manager of Rooms, you will lead guest services with passion, ensure seamless check-in/check-out, and uphold the W Wherever/Whenever culture.

You will supervise all hotel operations in the absence of senior leadership, maintain high service standards, and drive team performance across Welcome, Concierge, and Wheels while applying brand guidelines and Marriott systems.

Qualifications

• Previous Front Desk/Rooms Division experience, ideally in a supervisory or duty manager role in a luxury hotel
• Strong communication skills, written and spoken
• Knowledge of front desk procedures, check-in/check-out, and room inventory management
• Ability to work weekends/public holidays based on operational needs
• Basic computer skills (MS Office)

Responsibilities

• Lead day-to-day Front Desk operations with passion and charisma
• Drive W’s Whatever Whenever culture and Bonvoy Loyalty program
• Assist Welcome and Whatever Whenever Managers with Rooms Division operations and brand guidelines
• Ensure smooth and efficient operations of all hotel areas in the absence of senior leadership
• Maintain high service standards and maximize guest satisfaction
• Demonstrate strong financial and business decision-making and lead by example

Skills

Guest services leadership

Communication skills

Supervisory experience

Opera knowledge

Team leadership

Tools

Opera PMS

Job description

W Sydney is seeking a charismatic Duty Manager for our Front Desk team. Reporting to the Executive Assistant Manager of Rooms, you will lead guest services with passion, ensure seamless check-in/check-out, and uphold the W Wherever/Whenever culture.

You will supervise all hotel operations in the absence of senior leadership, maintain high service standards, and drive team performance across Welcome, Concierge, and Wheels while applying brand guidelines and Marriott systems.