Front Office Duty Manager - Lead Bold Guest Experiences

1GWUV; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Discounts at Marriott properties

Mentor & Buddy program

Career growth opportunities

Prime Melbourne CBD location

Birthday perks

Community engagement

Award-winning workplace

Referral bonus

Job summary

W Melbourne is seeking a capable Welcome (Front Office) leader to oversee the Welcome Desk, Wheels, Concierge and Whatever/Whenever teams. You will coach and empower staff to deliver bold, personalized service while driving guest satisfaction and departmental performance.

Experience in luxury hotel front office is essential, with a proactive demeanor and a passion for enhancing guest experiences in a fast-paced, iconic Melbourne venue.

Qualifications

• Previous supervisory/managerial experience in luxury or upscale hotel front office.
• Demonstrated knowledge of OPERA PMS is advantageous.
• A proactive and upbeat demeanor that inspires excellence.

Responsibilities

• Lead the shift, ensuring smooth Welcome (Front Office) operations while delivering an energetic, guest-focused experience.
• Welcome (Front Office) team includes Welcome Desk, Wheels, Concierge & Whatever/Whenever.
• Empower, coach, and support the Welcome (Front Office) team to deliver bold, personalized service.
• Ensures guest and talent satisfaction and maximized the performance of the department.
• Handling guest feedback and resolving issues with confidence and professionalism.
• Collaborate with other departments to keep the hotel operating seamlessly day and night.
• Oversee daily operations including arrivals, departures, reporting, and handovers.

Skills

Leadership

Guest service

Team coaching

Problem solving

OPERA PMS

Tools

OPERA PMS

Job description

W Melbourne is seeking a capable Welcome (Front Office) leader to oversee the Welcome Desk, Wheels, Concierge and Whatever/Whenever teams. You will coach and empower staff to deliver bold, personalized service while driving guest satisfaction and departmental performance.

Experience in luxury hotel front office is essential, with a proactive demeanor and a passion for enhancing guest experiences in a fast-paced, iconic Melbourne venue.