Luxury Front Office Assistant Manager

Four Seasons; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Complimentary accommodation at Four-Se

Discounted F&B across Four Seasons

Learning and development opportunities

Employee recognition programs

Wellbeing initiatives

Job summary

Four Seasons Hotel Sydney is seeking an experienced Assistant Manager, Front Office to lead daily guest services and deliver the brand’s renowned luxury experience. As Manager on Duty you will oversee the guest journey and support Front Office colleagues with a hands-on leadership approach.

You will bring leadership within Front Office, a calm, professional demeanor under pressure, and strong communication. Rotating shifts including evenings and weekends are required.

Qualifications

• Previous leadership experience within Front Office operations.

Responsibilities

• Lead and support the Front Office team during daily operations.
• Serve as Manager on Duty and main contact for guests and staff.
• Handle guest feedback and service recovery with professionalism.
• Coach and mentor team members to maintain service standards.
• Monitor arrival and departure experiences for smooth operations.
• Coordinate with Housekeeping, Concierge, Guest Services, Reservations, F&B, and Engineering.
• Assist with scheduling, payroll, training, and performance management.
• Ensure compliance with Four Seasons policies and safety standards.
• Support VIP arrivals, events, and operational projects.

Skills

Front Office leadership

Duty Manager experience

Guest service excellence

Communication skills

Under pressure composure

Roster flexibility

Australian working rights

Team coaching

Tools

Opera PMS

Job description

Four Seasons Hotel Sydney is seeking an experienced Assistant Manager, Front Office to lead daily guest services and deliver the brand’s renowned luxury experience. As Manager on Duty you will oversee the guest journey and support Front Office colleagues with a hands-on leadership approach.

You will bring leadership within Front Office, a calm, professional demeanor under pressure, and strong communication. Rotating shifts including evenings and weekends are required.