Lux Hotel Duty Manager: Lead Guest Experiences

Crown Resorts; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary staff meals

F&B discounts

Accommodation discounts across Crown

Uniform laundering

Health and wellbeing benefits

Novated leasing

Employee discounts

Awards program

Community and inclusion initiatives

Job summary

Crown Resorts in Sydney is seeking an experienced Hotel Duty Manager to lead the Front Office and drive seamless, premium service for guests. You’ll oversee VIP arrivals, resolve complex guest matters, and empower teams to perform at their best in a luxury, world-class setting.

Join a dynamic leadership team and contribute to memorable guest experiences while supporting ongoing growth and excellence across Crown Sydney’s operations.

Qualifications

• Experience leading hotel operations in a luxury environment.
• Proven ability to resolve complex guest matters.
• Strong stakeholder management and communication.

Responsibilities

• Lead hotel operations during shifts with premium service standards.
• Serve as senior escalation point for guest matters.
• Coordinate cross-functional collaboration across departments.
• Oversee room inventory and guest flow.
• Coach and support teams to deliver best performance.
• Respond to operational incidents and emergencies.
• Maintain luxury standards in service delivery.

Skills

Leadership experience

Guest service excellence

Stakeholder management

Problem solving

Communication skills

Calm under pressure

Opera PMS

Roster flexibility

Tools

Opera PMS

Job description

Crown Resorts in Sydney is seeking an experienced Hotel Duty Manager to lead the Front Office and drive seamless, premium service for guests. You’ll oversee VIP arrivals, resolve complex guest matters, and empower teams to perform at their best in a luxury, world-class setting.

Join a dynamic leadership team and contribute to memorable guest experiences while supporting ongoing growth and excellence across Crown Sydney’s operations.