Hotel Front Office Duty Manager – Guest Experience Lead

PARKROYAL Hotels & Resorts; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

50% off food & beverages

Discounted accommodation

Learning & development

Employee Assistance Program

Health cover

Recognition program

Complimentary meal on shift

Job summary

PARKROYAL Darling Harbour in Sydney CBD is seeking an experienced Duty Manager to lead the Front Office and Concierge teams, ensuring smooth check-in/check-out and guest satisfaction.

The role reports to the Front Office Manager and requires a Diploma/experience in hotel operations, strong interpersonal skills, and flexibility to cover shifts including weekends. Benefits include staff discounts and ongoing development opportunities.

Qualifications

• Previous experience with Opera
• 1 year in a similar role at a 4–5 star property
• Strong interpersonal skills
• Ability to build rapport with team and guests
• Responsible Service of Alcohol NSW certificate essential
• Flexibility to work varying shifts, including weekends/holidays

Responsibilities

• Lead front office and concierge check-in/check-out processes
• Oversee loyalty program enrollment with the Front Office & Concierge teams
• Coordinate with other departments and manage daily reports and operation briefings
• Ensure a memorable guest experience and welcoming atmosphere
• Contribute energy and a can-do attitude to the lobby and team
• Adhere to procedures and uphold quality standards

Skills

Interpersonal skills

Leadership

Guest service

Communication

Tools

Opera

Job description

PARKROYAL Darling Harbour in Sydney CBD is seeking an experienced Duty Manager to lead the Front Office and Concierge teams, ensuring smooth check-in/check-out and guest satisfaction.

The role reports to the Front Office Manager and requires a Diploma/experience in hotel operations, strong interpersonal skills, and flexibility to cover shifts including weekends. Benefits include staff discounts and ongoing development opportunities.