Luxury Front Office Assistant Manager | Guest Experience

Four Seasons Hotels; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Employee travel program

F&B discounts

Career development

Wellbeing program

Uniforms provided

Job summary

Four Seasons Hotel Sydney is seeking an Assistant Manager, Front Office to lead daily hotel operations and ensure every guest experiences the genuine care and personalised service the brand is known for.

As Manager on Duty, you will oversee guest journeys, coach Front Office colleagues, resolve issues with empathy, and coordinate with Housekeeping, Concierge, Reservations and Food & Beverage to deliver seamless luxury experiences.

Qualifications

• Previous leadership experience within Front Office operations, ideally within a luxury hotel environment.
• Experience as a Duty Manager, Assistant Front Office Manager, Front Office Supervisor, or similar leadership position.
• Strong knowledge of hotel operations and guest service standards.
• Excellent communication and relationship-building skills.
• Proven ability to remain calm and professional under pressure.
• Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
• Experience using Opera PMS is highly regarded.
• Full Australian working rights are required.

Responsibilities

• Lead and support the Front Office team during daily operations, ensuring exceptional service standards are consistently delivered.
• Serve as Manager on Duty, acting as a key point of contact for guests, employees, and hotel leadership.
• Handle guest feedback, concerns, and service recovery opportunities with professionalism and care.
• Foster a positive and engaging work environment through coaching, mentoring, and supporting team members.
• Monitor arrival and departure experiences to ensure smooth hotel operations.
• Partner with Housekeeping, Concierge, Guest Services, Reservations, Food & Beverage, and Engineering teams to deliver a seamless guest experience.
• Assist with departmental scheduling, payroll administration, training, and performance management initiatives.
• Ensure compliance with all Four Seasons policies, procedures, and safety standards.
• Support VIP arrivals, special events, and operational projects as required.

Skills

Front Office Leadership

Duty Manager experience

Operations knowledge

Guest service

Communication skills

Adaptability

Opera PMS

Tools

Opera PMS

Job description

Four Seasons Hotel Sydney is seeking an Assistant Manager, Front Office to lead daily hotel operations and ensure every guest experiences the genuine care and personalised service the brand is known for.

As Manager on Duty, you will oversee guest journeys, coach Front Office colleagues, resolve issues with empathy, and coordinate with Housekeeping, Concierge, Reservations and Food & Beverage to deliver seamless luxury experiences.