Duty Manager

1GXSF; Sydney; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Discounts on Marriott rooms for you, F

Training programs by Marriott/WSydney

Discounts on food & beverage

Wellbeing programs

Employee Assistance Program

Great Places to Work certification

Job summary

W Sydney is seeking a charismatic Duty Manager for our Front Desk team. Reporting to the Executive Assistant Manager of Rooms, you will lead guest services with passion, ensure seamless check-in/check-out, and uphold the W Wherever/Whenever culture.

You will supervise all hotel operations in the absence of senior leadership, maintain high service standards, and drive team performance across Welcome, Concierge, and Wheels while applying brand guidelines and Marriott systems.

Qualifications

• Previous Front Desk/Rooms Division experience, ideally in a supervisory or duty manager role in a luxury hotel
• Strong communication skills, written and spoken
• Knowledge of front desk procedures, check-in/check-out, and room inventory management
• Ability to work weekends/public holidays based on operational needs
• Basic computer skills (MS Office)

Responsibilities

• Lead day-to-day Front Desk operations with passion and charisma
• Drive W’s Whatever Whenever culture and Bonvoy Loyalty program
• Assist Welcome and Whatever Whenever Managers with Rooms Division operations and brand guidelines
• Ensure smooth and efficient operations of all hotel areas in the absence of senior leadership
• Maintain high service standards and maximize guest satisfaction
• Demonstrate strong financial and business decision-making and lead by example

Skills

Guest services leadership

Communication skills

Supervisory experience

Opera knowledge

Team leadership

Tools

Opera PMS

Job description

Additional Information

Job Number26129381
Job CategoryRooms & Guest Services Operations
Location31 Wheat Road, Sydney New S 2000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for charismatic and guest centric individuals to fill the role of Duty Manager for our Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, this integral role provides a high level of service to guests experience and balancing the needs of guests, talent, and the entirety of W Sydney. You will assist the team in maintaining a focus on excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep local understanding of the guest journey. As this role requires management and supervision of all hotel operational areas, additional responsibilities will; include, but are not limited to;

• Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills
• Driving W’s Whatever Whenever Culture and Bonvoy Loyalty program
• Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines
• Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team.
• Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction
• Extensive knowledge of guest services procedures, financial procedures, and payment processes
• Establishes challenging, realistic and obtainable goals to guide operation and performance
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

REQUIREMENTS

• Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel
• Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management
• Attention to detail and excellent oral & written communication skills
• Ability to work on weekends/public holidays based on operational/business requirements
• Basic computer schools (email, Microsoft office suite, etc)

BENEFITS

• Discounts on hotel rooms include all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently byWSydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We’re constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We’re constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.