Front Office Duty Manager - Luxury Hotel Leader

1 Hotel Melbourne; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

25% spa discount

Global hotel discounts

Complimentary annual overnight stay

Birthday leave

Volunteer activities

Parental leave

Health & wellbeing programs

Recognition & celebrations

Learning & SH University access

Career pathways

Sustainability initiatives

Job summary

1 Hotel Melbourne is seeking a passionate Duty Manager to join the Front Office leadership team. You will lead and coach the Front Office team, oversee daily operations, and ensure seamless arrivals, departures and memorable guest experiences within a luxury, people-focused culture.

As part of a global luxury lifestyle brand, you will build genuine guest connections, manage feedback and service recovery, and collaborate with departments across the hotel.

Qualifications

• 2–3 years of supervisory or management experience within a hotel Front Office environment.
• Experience in luxury, premium or lifestyle hospitality, highly regarded.
• Strong leadership, communication and problem-solving skills.
• A passion for personalised guest service and developing others.
• Experience with hotel property management systems; Infor HMS is an advantage.
• Flexibility to work across a seven-day hotel operation.

Responsibilities

• Lead and coach our Front Office team, fostering and maintaining a positive and high-performing culture.
• Oversee daily operations, ensuring seamless arrivals, departures and memorable guest experiences.
• Build genuine guest connections and confidently manage feedback and service recovery.
• Collaborate with departments across the hotel to deliver smooth and efficient operations.
• Conduct daily briefings, coordinate guest priorities and maintain exceptional service standards.
• Oversee operational systems, cashiering, reporting and safety procedures.
• Champion our brand values, sustainability initiatives and people-first culture.
• Covering overnights shifts and leave where required.

Skills

Front Office leadership

Guest service

People management

Communication

Tools

Infor HMS

Job description

1 Hotel Melbourne is seeking a passionate Duty Manager to join the Front Office leadership team. You will lead and coach the Front Office team, oversee daily operations, and ensure seamless arrivals, departures and memorable guest experiences within a luxury, people-focused culture.

As part of a global luxury lifestyle brand, you will build genuine guest connections, manage feedback and service recovery, and collaborate with departments across the hotel.