Duty Manager - Luxury Front Office Leader

The EVE Hotel

Sydney

On-site

AUD 90,000 - 120,000

Full time

6 days ago

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Job summary

The EVE Hotel in Sydney is seeking a Duty Manager to lead our Front Office and Rooms Division, delivering luxury guest experiences with poise and rigor. You will supervise operations, mentor teams, and uphold the brand’s sophisticated service ethos across all guest touchpoints.

As a Duty Manager, you will collaborate with Reservations, Guest Experience, and other departments to ensure flawless service, sound operational control, and consistent adherence to SOPs in a vibrant, artistic hotel

Qualifications

3+ years experience in Front Office or Rooms Division in a luxury hotel.
Strong attention to detail and a commitment to exceptional guest experiences.
Polished, professional demeanour with engaging interpersonal skills.
Ability to work a 7‑day rotating roster with flexibility.

Responsibilities

Oversee daily Front Office operations and lead the team within Rooms Division.
Create bespoke, intuitive guest experiences by anticipating needs and delivering with grace.
Record and address guest feedback promptly, driving service recovery and luxury standards.
Collaborate with Reservations and Guest Experience to ensure SOP adherence and seamless bookings.
Partner with Housekeeping, Maintenance, and Food & Beverage to deliver rooms, products, and services to brand standards.
Ensure accounting practices and financial processes align with hotel SOPs.