Lead Concierge & Guest Experience

The Star Gold Coast; Gold Coast City; Presencial; AUD 33.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary meal on site

Uniform laundered daily

Competitive hourly rate with penalty 8

Discounted parking

Up to 30% discounts across restaurants

Diversity and inclusion culture

Lifestyle discounts

Five weeks annual leave for shift work

Descripción de la vacante

The Star Gold Coast is seeking a Concierge Services Supervisor to lead the Porter Valet team and elevate the guest experience. You will play a key role in promoting The Star Gold Coast as a premier entertainment destination.

As a supervisor, you will oversee daily operations, mentor staff, ensure smooth check-ins, and collaborate with departments to deliver seamless service during busy periods. The role includes on-site meal provisions and various staff benefits.

Formación

• Experience in a leadership role leading a team to deliver high service standards.
• Strong guest service orientation with ability to resolve issues promptly.
• Knowledge of hotel check-in systems (Opera highly regarded).
• Excellent verbal and written communication skills.

Responsabilidades

• Lead the daily operations of the Porter Valet team to ensure a positive guest experience.
• Coach and motivate staff to deliver consistent service across shifts.
• Collaborate with front desk, security and housekeeping to ensure seamless guest flow.
• Support recruitment, scheduling and performance feedback.

Conocimientos

Leadership

Guest Service

Opera PMS

Communication

Herramientas

Opera PMS

Descripción del empleo

The Star Gold Coast is seeking a Concierge Services Supervisor to lead the Porter Valet team and elevate the guest experience. You will play a key role in promoting The Star Gold Coast as a premier entertainment destination.

As a supervisor, you will oversee daily operations, mentor staff, ensure smooth check-ins, and collaborate with departments to deliver seamless service during busy periods. The role includes on-site meal provisions and various staff benefits.