Concierge Services Supervisor - Guest Experience Lead

The Star Entertainment Group; Gold Coast City; On-site; AUD 34,000 - 55,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform laundering

Competitive hourly rate + penalties

Discounted parking

Restaurant & accommodation discounts

Lifestyle discounts

Five weeks of paid annual leave

Job summary

The Star Gold Coast is seeking a Concierge Services Supervisor to lead the Porter Valet team and help deliver exceptional guest experiences. You will play a key role in promoting The Star Gold Coast as a premier entertainment destination, while ensuring daily operations run smoothly on site.

Ideal candidates bring leadership experience in hospitality, strong communication skills, and familiarity with Opera PMS or similar systems.

Qualifications

• Experience leading a guest-facing team in hospitality.
• Strong communication and guest-relations skills.
• Proactive and guest-focused problem solving.

Responsibilities

• Lead daily operations of the Porter Valet team to ensure a positive guest experience.
• Support Concierge Services with high-quality service delivery.
• Promote The Star Gold Coast as a premier entertainment destination.
• Coach and motivate team members to meet service standards.

Skills

Leadership

Guest experience mindset

Verbal & written communication

Opera PMS knowledge

Tools

Opera PMS

Job description

The Star Gold Coast is seeking a Concierge Services Supervisor to lead the Porter Valet team and help deliver exceptional guest experiences. You will play a key role in promoting The Star Gold Coast as a premier entertainment destination, while ensuring daily operations run smoothly on site.

Ideal candidates bring leadership experience in hospitality, strong communication skills, and familiarity with Opera PMS or similar systems.