Front Desk Guest Experience Agent

Star Entertainment Group; Gold Coast City; Presencial; AUD 39.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal on site

Uniform provided

Penalty rates for nights, weekends and

Public holidays

Discounted parking

Restaurant and accommodation discounts

Diversity and inclusion

Gym and retail discounts

Career growth opportunities

Descripción de la vacante

The Star Gold Coast is seeking a Hotel Guest Service Agent to be the face of our hotel, delivering outstanding service and creating memorable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues, you will play a vital role in ensuring guests feel welcomed and valued during their stay at The Star Gold Coast.

You will contribute to a dynamic team at a premier destination on the Gold Coast, offering a competitive hourly rate, flexible

Formación

• Excellent communication and interpersonal skills to deliver outstanding guest service.
• Ability to handle guest inquiries and issues promptly and professionally.
• Comfort with working in a fast-paced hospitality environment.
• Experience with hotel management systems is a plus (Opera highly regarded).

Responsabilidades

• Greet guests and assist with check-ins and check-outs.
• Address guest inquiries and resolve issues with efficiency and courtesy.
• Maintain high standards of service throughout the guest stay.
• Utilise hotel systems to manage guest information and preferences.

Conocimientos

Communication skills

Interpersonal skills

Customer service

Problem solving

Calm under pressure

Herramientas

Opera

Descripción del empleo

The Star Gold Coast is seeking a Hotel Guest Service Agent to be the face of our hotel, delivering outstanding service and creating memorable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues, you will play a vital role in ensuring guests feel welcomed and valued during their stay at The Star Gold Coast.

You will contribute to a dynamic team at a premier destination on the Gold Coast, offering a competitive hourly rate, flexible