Concierge Services Supervisor

The Star Gold Coast; Gold Coast City; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Complimentary meal on site

Uniform laundered daily

Competitive hourly rate with penalty 8

Discounted parking

Up to 30% discounts across restaurants

Diversity and inclusion culture

Lifestyle discounts

Five weeks annual leave for shift work

Job summary

The Star Gold Coast is seeking a Concierge Services Supervisor to lead the Porter Valet team and elevate the guest experience. You will play a key role in promoting The Star Gold Coast as a premier entertainment destination.

As a supervisor, you will oversee daily operations, mentor staff, ensure smooth check-ins, and collaborate with departments to deliver seamless service during busy periods. The role includes on-site meal provisions and various staff benefits.

Qualifications

• Experience in a leadership role leading a team to deliver high service standards.
• Strong guest service orientation with ability to resolve issues promptly.
• Knowledge of hotel check-in systems (Opera highly regarded).
• Excellent verbal and written communication skills.

Responsibilities

• Lead the daily operations of the Porter Valet team to ensure a positive guest experience.
• Coach and motivate staff to deliver consistent service across shifts.
• Collaborate with front desk, security and housekeeping to ensure seamless guest flow.
• Support recruitment, scheduling and performance feedback.

Skills

Leadership

Guest Service

Opera PMS

Communication

Tools

Opera PMS

Job description

Join The Star Gold Coast as a Concierge Services Supervisor, where you will you will assist with leading the daily operations of the Porter Valet team to ensure a positive guest experience as well as playing a key role in promoting The Star Gold Coast as a leading entertainment destination.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
• Discounted parking available
• Up to 30% discounts across our award-winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker

What we are looking for

• Passion to deliver outstanding guest experiences
• Experience in a leadership position with the ability to motivate and engage the team
• Knowledge of hotel check-in systems (Opera highly regarded)
• Excellent verbal and written communication skills

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!