Concierge Services Supervisor

The Star Entertainment Group; Gold Coast City; On-site; AUD 34,000 - 55,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform laundering

Competitive hourly rate + penalties

Discounted parking

Restaurant & accommodation discounts

Lifestyle discounts

Five weeks of paid annual leave

Job summary

The Star Gold Coast is seeking a Concierge Services Supervisor to lead the Porter Valet team and help deliver exceptional guest experiences. You will play a key role in promoting The Star Gold Coast as a premier entertainment destination, while ensuring daily operations run smoothly on site.

Ideal candidates bring leadership experience in hospitality, strong communication skills, and familiarity with Opera PMS or similar systems.

Qualifications

• Experience leading a guest-facing team in hospitality.
• Strong communication and guest-relations skills.
• Proactive and guest-focused problem solving.

Responsibilities

• Lead daily operations of the Porter Valet team to ensure a positive guest experience.
• Support Concierge Services with high-quality service delivery.
• Promote The Star Gold Coast as a premier entertainment destination.
• Coach and motivate team members to meet service standards.

Skills

Leadership

Guest experience mindset

Verbal & written communication

Opera PMS knowledge

Tools

Opera PMS

Job description

Join The Star Gold Coast as a Concierge Services Supervisor, where you will assist with leading the daily operations of the Porter Valet team to ensure a positive guest experience as well as playing a key role in promoting The Star Gold Coast as a leading entertainment destination.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
• Discounted parking available
• Up to 30% discounts across our award-winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker

What we are looking for

• Passion to deliver outstanding guest experiences
• Experience in a leadership position with the ability to motivate and engage the team
• Knowledge of hotel check-in systems (Opera highly regarded)
• Excellent verbal and written communication skills

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!