Concierge Services Supervisor

The Star Ent Group; Gold Coast City; Hybrid; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Complimentary on-site meals

Uniform provided and laundered on-site

Competitive hourly rate with penalties

Discounted parking

Up to 30% restaurant and accommodation

Diversity and inclusion culture

Lifestyle discounts

Five weeks annual leave for shift work

Job summary

The Star Gold Coast is seeking a Concierge Services Supervisor to lead the Porter Valet team and ensure exceptional guest experiences. You will play a key role in promoting The Star Gold Coast as a premier entertainment destination while coordinating day-to-day service delivery on-site.

Ideal candidates have leadership experience, strong communication skills, familiarity with hotel check-in systems (Opera preferred), and a valid Australian driver’s licence.

Qualifications

• Experience in a leadership position delivering guest service excellence.
• Knowledge of hotel check-in systems (Opera highly regarded).
• Excellent verbal and written communication skills; current Australian open driver’s licence.

Responsibilities

• Lead the daily operations of the Porter Valet team to ensure a superior guest experience.
• Motivate and engage the team to meet service standards and safety requirements.
• Promote The Star Gold Coast as a premier entertainment destination and place to stay.

Skills

Leadership

Guest service

Tools

Opera PMS

Job description

Join The Star Gold Coast as a Concierge Services Supervisor, where you will you will assist with leading the daily operations of the Porter Valet team to ensure a positive guest experience as well as playing a key role in promoting The Star Gold Coast as a leading entertainment destination.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
• Discounted parking available
• Up to 30% discounts across our award-winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker

What we are looking for

• Passion to deliver outstanding guest experiences
• Experience in a leadership position with the ability to motivate and engage the team
• Knowledge of hotel check-in systems (Opera highly regarded)
• Excellent verbal and written communication skills
• A current Australian open drivers' licence

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!