Guest Service Agent – Luxury Front Desk

The Star Entertainment Group; Gold Coast City; Presencial; AUD 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal on site

Uniform provided

Shift penalties for nights/weekends/PH

Parking discounts

Restaurant discounts

Lifestyle discounts

Career growth

Descripción de la vacante

The Star Gold Coast invites applicants for a Hotel Guest Service Agent to be the face of our hotel, delivering warm, professional service from check-in to check-out. You will handle guest inquiries, resolve issues promptly and ensure every guest feels welcomed throughout their stay.

Join our team to contribute to award-winning dining and entertainment experiences while enjoying on-site meals, uniform care, and competitive hourly rates with penalties for nights, weekends and public holidays.

Formación

• Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service.
• Ability to work effectively in a fast-paced environment while maintaining composure and professionalism.
• Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.
• Proficiency in computer systems and databases used for guest management (Opera highly regarded)

Responsabilidades

• Greet guests and manage check-in/check-out efficiently.
• Respond to inquiries and resolve issues promptly.
• Provide outstanding customer service and make guests feel welcome.
• Maintain guest records using Opera PMS

Conocimientos

Communication skills

Interpersonal skills

Customer service

Problem solving

Herramientas

Opera PMS

Descripción del empleo

The Star Gold Coast invites applicants for a Hotel Guest Service Agent to be the face of our hotel, delivering warm, professional service from check-in to check-out. You will handle guest inquiries, resolve issues promptly and ensure every guest feels welcomed throughout their stay.

Join our team to contribute to award-winning dining and entertainment experiences while enjoying on-site meals, uniform care, and competitive hourly rates with penalties for nights, weekends and public holidays.