Concierge Services Supervisor – Guest Experience Leader

The Star Ent Group; Gold Coast City; Hybrid; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Complimentary on-site meals

Uniform provided and laundered on-site

Competitive hourly rate with penalties

Discounted parking

Up to 30% restaurant and accommodation

Diversity and inclusion culture

Lifestyle discounts

Five weeks annual leave for shift work

Job summary

The Star Gold Coast is seeking a Concierge Services Supervisor to lead the Porter Valet team and ensure exceptional guest experiences. You will play a key role in promoting The Star Gold Coast as a premier entertainment destination while coordinating day-to-day service delivery on-site.

Ideal candidates have leadership experience, strong communication skills, familiarity with hotel check-in systems (Opera preferred), and a valid Australian driver’s licence.

Qualifications

• Experience in a leadership position delivering guest service excellence.
• Knowledge of hotel check-in systems (Opera highly regarded).
• Excellent verbal and written communication skills; current Australian open driver’s licence.

Responsibilities

• Lead the daily operations of the Porter Valet team to ensure a superior guest experience.
• Motivate and engage the team to meet service standards and safety requirements.
• Promote The Star Gold Coast as a premier entertainment destination and place to stay.

Skills

Leadership

Guest service

Tools

Opera PMS

Job description

The Star Gold Coast is seeking a Concierge Services Supervisor to lead the Porter Valet team and ensure exceptional guest experiences. You will play a key role in promoting The Star Gold Coast as a premier entertainment destination while coordinating day-to-day service delivery on-site.

Ideal candidates have leadership experience, strong communication skills, familiarity with hotel check-in systems (Opera preferred), and a valid Australian driver’s licence.