L&D Architect: Build Onboarding & AI-Driven Upskilling

212F; Melbourne; Hybrid; AUD 100,000 - 140,000; Full time

Job summary

212F is seeking a hands-on Learning & Development Manager to design and implement a structured L&D framework across our onshore and offshore teams. You will shape onboarding, training, development and upskilling to boost productivity and consistency.

Working with the MD and leadership, you’ll assess current capabilities, identify gaps and drive AI-enabled learning solutions, standardisation and scalable practices. This is a six-month contract with flexible hybrid Melbourne-based work.

Qualifications

• Proven experience in L&D and workforce optimisation or operational improvement.
• Strong problem-solving and analytical skills.
• Process improvement and systems focus.
• Understanding of AI, automation and technology-driven efficiencies.
• Commercial aptitude and awareness.
• Strong project management capabilities.
• Strong communicator who can engage and influence stakeholders at all levels.
• Willingness to challenge the status quo.
• Strong attention to detail, with a focus on quality, consistency and performance.
• Results-driven, with the ability to execute strategy into measurable outcomes.

Responsibilities

• Review current workforce capabilities and identify learning and development needs.
• Design and implement structured onboarding, role-based training, upskilling and ongoing development programs.
• Establish competency frameworks, learning pathways and knowledge-sharing practices.
• Review training and development practices across our offshore teams and recommend improvements.
• Identify suitable learning platforms, tools and resources to support scalable training.
• Partner with operational stakeholders to identify inconsistencies and capability gaps, and implement training solutions that support agreed improvements.
• Develop a prioritised L&D roadmap, budget and measurable performance outcomes.
• Establish sustainable systems and processes to support ongoing learning and development.
• Review current offshore workforce training and management practices, and recommend improvements to capability, consistency and performance.

Skills

L&D expertise

Workforce optimisation

Operational improvement

Analytical skills

AI & automation

Project management

Stakeholder engagement

Attention to detail

Results-driven

Job description

212F is seeking a hands-on Learning & Development Manager to design and implement a structured L&D framework across our onshore and offshore teams. You will shape onboarding, training, development and upskilling to boost productivity and consistency.

Working with the MD and leadership, you’ll assess current capabilities, identify gaps and drive AI-enabled learning solutions, standardisation and scalable practices. This is a six-month contract with flexible hybrid Melbourne-based work.