Learning and Development Manager

212F; Melbourne; Hybrid; AUD 100,000 - 140,000; Full time

Job summary

212F is seeking a hands-on Learning & Development Manager to design and implement a structured L&D framework across our onshore and offshore teams. You will shape onboarding, training, development and upskilling to boost productivity and consistency.

Working with the MD and leadership, you’ll assess current capabilities, identify gaps and drive AI-enabled learning solutions, standardisation and scalable practices. This is a six-month contract with flexible hybrid Melbourne-based work.

Qualifications

• Proven experience in L&D and workforce optimisation or operational improvement.
• Strong problem-solving and analytical skills.
• Process improvement and systems focus.
• Understanding of AI, automation and technology-driven efficiencies.
• Commercial aptitude and awareness.
• Strong project management capabilities.
• Strong communicator who can engage and influence stakeholders at all levels.
• Willingness to challenge the status quo.
• Strong attention to detail, with a focus on quality, consistency and performance.
• Results-driven, with the ability to execute strategy into measurable outcomes.

Responsibilities

• Review current workforce capabilities and identify learning and development needs.
• Design and implement structured onboarding, role-based training, upskilling and ongoing development programs.
• Establish competency frameworks, learning pathways and knowledge-sharing practices.
• Review training and development practices across our offshore teams and recommend improvements.
• Identify suitable learning platforms, tools and resources to support scalable training.
• Partner with operational stakeholders to identify inconsistencies and capability gaps, and implement training solutions that support agreed improvements.
• Develop a prioritised L&D roadmap, budget and measurable performance outcomes.
• Establish sustainable systems and processes to support ongoing learning and development.
• Review current offshore workforce training and management practices, and recommend improvements to capability, consistency and performance.

Skills

L&D expertise

Workforce optimisation

Operational improvement

Analytical skills

AI & automation

Project management

Stakeholder engagement

Attention to detail

Results-driven

Job description

Initial 6-Month Contract | Part-Time or Full-Time | Melbourne/Hybrid

Are you an experienced Learning & Development professional who enjoys building programs from the ground up, challenging existing practices and creating meaningful improvements in workforce capability and performance?

212F Group is seeking a hands‑on Learning & Development Manager to design and implement a structured L&D framework across our onshore and offshore teams.

This is an exciting opportunity to shape how we onboard, train, develop and upskill our people, while supporting a business focused on innovation, operational excellence and continuous improvement.

About the Role

This is more than a traditional L&D role. Working closely with operational stakeholders, the focus is on improving how our business operates, how our people are trained and developed, and how we achieve greater efficiency, consistency and productivity.

Working closely with the Managing Director, leadership team and operational stakeholders, you will help assess current capabilities and processes, identify gaps and implement solutions through training, process standardisation, simplification, elimination, AI and automation.

With AI adoption already relatively advanced but inconsistent across roles, you will identify opportunities to eliminate unnecessary work and maximise the value of our people and technology.

A key expectation of this role is to drive high standards of productivity, quality and consistency across the business. Building the right capabilities and frameworks to achieve this will be critical to strengthening 212F Group’s competitive position in a rapidly evolving market over the next five years and beyond.

What You'll Be Doing

• Review current workforce capabilities and identify learning and development needs.
• Design and implement structured onboarding, role-based training, upskilling and ongoing development programs.
• Establish competency frameworks, learning pathways and knowledge-sharing practices.
• Review training and development practices across our offshore teams and recommend improvements.
• Identify suitable learning platforms, tools and resources to support scalable training.
• Partner with operational stakeholders to identify inconsistencies and capability gaps, and implement training solutions that support agreed improvements.
• Develop a prioritised L&D roadmap, budget and measurable performance outcomes.
• Establish sustainable systems and processes to support ongoing learning and development.

Key Responsibilities

1. Business Assessment & Gap Analysis

• Understand the Managing Director and Leadership Team’s vision and strategic priorities and translate these into an actionable plan.
• Review current operational practices, workforce capabilities, systems and processes.
• Identify inefficiencies, inconsistencies, skills gaps and opportunities for improvement.
• Develop a prioritised improvement roadmap aligned with business objectives.
• Design and implement a structured L&D framework covering onboarding, role-specific training, upskilling and ongoing professional development.
• Establish competency frameworks, learning pathways and consistent knowledge sharing practices.
• Identify appropriate learning platforms, tools and resources to support scalable training.
• Review current offshore workforce training and management practices, and recommend improvements to capability, consistency and performance.

3. Business Optimisation & Operational Improvement

• Work with operational leaders and subject matter experts to review existing workflows and identify improvement opportunities.
• Challenge established practices and identify processes that can be simplified, standardised, eliminated or automated.
• Identify opportunities to improve productivity through AI, automation and better use of existing systems.
• Collaborate with the business analysis and technology teams to develop and implement practical solutions.
• Establish a repeatable framework for continuous operational improvement.

5. Strategy, Implementation & Performance Measurement

• Develop a prioritised roadmap, budget and ROI assessment.
• Lead the implementation of agreed initiatives, ensuring recommendations translate into measurable outcomes across the business.

6. Implementation & Transition

• Establish sustainable systems, documentation and accountability for ongoing L&D and business optimisation.
• Recommend the long-term resources and structure required to maintain the program.
• Support recruitment and handover to a permanent L&D Manager, if required.

About You

We're looking for a commercially minded, proactive L&D professional who can combine strategic thinking with practical implementation.

You'll bring:

• Proven experience in L&D and workforce optimisation or operational improvement
• Strong problem-solving and analytical skills
• Process improvement and systems focus
• Understanding of AI, automation and technology-driven efficiencies
• Commercial aptitude and awareness
• Strong project management capabilities
• Strong communicator who can engage and influence stakeholders at all levels.
• Willingness to challenge the status quo
• Strong attention to detail, with a focus on quality, consistency and performance
• Results-driven, with the ability to execute strategy into measurable outcomes

About 212F & Why Join Us?

212F is a specialist B2B incentive marketing agency delivering loyalty and rewards programs, incentive travel, events and technology-driven engagement solutions for leading brands across Australia, New Zealand and beyond.

With teams across Australia, New Zealand and offshore, we operate in a fast-paced, evolving industry where innovation, technology and our people are central to our success.

This is an opportunity to make a genuine impact by building our L&D framework from the ground up, helping shape how we onboard, develop and support our people for the future.

The Opportunity

This is an initial six-month contract.

The role has flexibility for part-time orfull-time engagement, depending on experience and the proposed approach.

Melbourne-based candidates are preferred, however, as this is a contract role, we offer flexibility to work fully remotely or in a hybrid arrangement.

The role will require time spent engaging with our teams, and candidates are welcome to work from our Melbourne office on Clarendon Street, South Melbourne.

Our goal is to have a structured, sustainable L&D framework implemented within six months, with clear processes and resources to support handover and its ongoing delivery.