Key Account Manager - FTC

Blackbook Executive Pty; Melbourne; On-site; AUD 102,000 - 138,000; Full time

Job summary

Blackbook Executive Pty partners with a growing consumer business in Melbourne to recruit a Key Account Manager. You will own key retail relationships, collaborate with head-office buyers and category teams, and drive growth across allocated accounts.

You’ll develop JBPs, manage promotions and trading terms, monitor performance and forecasts, and work with Marketing, Demand Planning and Sales to execute customer initiatives.

Qualifications

• A few years of Key Account Management experience within FMCG.
• Direct experience managing retail accounts at head-office level, including buyers or category managers.
• Experience contributing to or managing JBPs, promotional plans and customer negotiations.

Responsibilities

• Manage and strengthen relationships with key retail accounts, engaging directly with head-office buyers and category teams.
• Develop and execute Joint Business Plans (JBPs), supporting customer growth objectives and broader commercial strategies.
• Drive sales, distribution, market share and profitability across allocated accounts.
• Manage customer promotional plans, trading terms and commercial negotiations.
• Monitor account performance, sales forecasts and promotional investment to identify growth opportunities.
• Prepare and present customer business reviews, range reviews and category insights.
• Work closely with Marketing, Category and Demand Planning teams to deliver promotional activity, new product launches and customer initiatives.

Skills

Key Account Management

National Accounts

FMCG experience

JBPs

Negotiations

Forecasting

Stakeholder management

Job description

We're partnering with an established and growing consumer business with a portfolio of recognised brands across retail channels.

An exciting opportunity has arisen for a Key Account Manager to join the commercial team, taking responsibility for key retail customer relationships, supporting joint business planning and driving sales growth.

This position would suit someone with a few years of successful account management experience within FMCG, who has worked directly with head-office buying teams and is looking to further develop their commercial career.

Key Responsibilities

• Manage and strengthen relationships with key retail accounts, engaging directly with head-office buyers and category teams.
• Develop and execute Joint Business Plans (JBPs), supporting customer growth objectives and broader commercial strategies.
• Drive sales, distribution, market share and profitability across allocated accounts.
• Manage customer promotional plans, trading terms and commercial negotiations.
• Monitor account performance, sales forecasts and promotional investment to identify growth opportunities.
• Prepare and present customer business reviews, range reviews and category insights.
• Work closely with Marketing, Category and Demand Planning teams to deliver promotional activity, new product launches and customer initiatives.

Ideally, you'll bring:

• A few years' experience in Key Account Management, National Account Management or a similar commercial role within FMCG.
• Direct experience managing retail accounts at head-office level, including relationships with buyers or category managers.
• Experience contributing to or managing JBPs, promotional plans and customer negotiations.
• A demonstrated ability to grow accounts, improve commercial performance and build strong customer relationships.
• Good commercial understanding, including forecasting, promotional budgets and account profitability.
• Strong communication, analytical and stakeholder management skills.

What's on Offer?

• Join an established consumer business with a portfolio of recognised brands.
• Take ownership of key retail customer relationships and contribute directly to commercial growth.
• Work alongside experienced commercial leaders in a collaborative team.
• Opportunity to further develop your account management and commercial capabilities.
• $120,000 base salary plus superannuation.
• 13-month fixed-term contract based in Melbourne's South-East.