Key Account Manager - FTC

Blackbook Recruitment; Melbourne; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Superannuation

13-month contract (Melbourne South‑Eas

Job summary

Blackbook Recruitment is seeking a commercially minded Key Account Manager in Melbourne, Australia, to lead relationships with head-office buyers and category teams. You will develop JBPs, drive sales growth, and manage promotions across allocated accounts.

Ideal candidates have FMCG experience, strong negotiation and analytics capabilities, and a track record of growing account profitability. This role is based in Melbourne's South-East with a 13-month fixed-term contract and a base salary

Qualifications

• Direct experience managing retail accounts at head-office level.
• A few years' experience in Key Account Management, National Account Management or FMCG.
• Experience contributing to or managing JBPs, promotional plans and customer negotiations.

Responsibilities

• Manage and strengthen relationships with key retail accounts, engaging directly with head-office buyers and category teams.
• Develop and execute Joint Business Plans (JBPs), supporting customer growth objectives and broader commercial strategies.
• Drive sales, distribution, market share and profitability across allocated accounts.
• Manage customer promotional plans, trading terms and commercial negotiations.
• Monitor account performance, sales forecasts and promotional investment to identify growth opportunities.
• Prepare and present customer business reviews, range reviews and category insights.
• Work closely with Marketing, Category and Demand Planning teams to deliver promotional activity, new product launches and customer initiatives.

Skills

Key Account Management

Retail Accounts

Head-office relationships

Negotiation

Communication

Analytics

Stakeholder management

Job description

We're partnering with an established and growing consumer business with a portfolio of recognised brands across retail channels.

An exciting opportunity has arisen for a Key Account Manager to join the commercial team, taking responsibility for key retail customer relationships, supporting joint business planning and driving sales growth.

This position would suit someone with a few years of successful account management experience within FMCG, who has worked directly with head-office buying teams and is looking to further develop their commercial career.

Key Responsibilities

• Manage and strengthen relationships with key retail accounts, engaging directly with head-office buyers and category teams.
• Develop and execute Joint Business Plans (JBPs), supporting customer growth objectives and broader commercial strategies.
• Drive sales, distribution, market share and profitability across allocated accounts.
• Manage customer promotional plans, trading terms and commercial negotiations.
• Monitor account performance, sales forecasts and promotional investment to identify growth opportunities.
• Prepare and present customer business reviews, range reviews and category insights.
• Work closely with Marketing, Category and Demand Planning teams to deliver promotional activity, new product launches and customer initiatives.

We're looking for a commercially minded account manager who has demonstrated success working with retail customers and is confident building relationships, managing commercial plans and delivering results.

Ideally, you'll bring:

• A few years' experience in Key Account Management, National Account Management or a similar commercial role within FMCG.
• Essential: Direct experience managing retail accounts at head-office level, including relationships with buyers or category managers.
• Experience contributing to or managing JBPs, promotional plans and customer negotiations.
• A demonstrated ability to grow accounts, improve commercial performance and build strong customer relationships.
• Good commercial understanding, including forecasting, promotional budgets and account profitability.
• Strong communication, analytical and stakeholder management skills.

What's on Offer?

• Join an established consumer business with a portfolio of recognised brands.
• Take ownership of key retail customer relationships and contribute directly to commercial growth.
• Work alongside experienced commercial leaders in a collaborative team.
• Opportunity to further develop your account management and commercial capabilities.
• $120,000 base salary plus superannuation.
• 13-month fixed-term contract based in Melbourne's South-East.

If you've gained experience managing retail accounts at head-office level and are looking for an opportunity to build on your commercial experience, we'd love to hear from you.