Key Account Manager

u&u Recruitment Partners; City of Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Annual bonus structure

Little travel involved

Ownership of two major national retail

Global exposure

Career development opportunities

Job summary

u&u Recruitment Partners is seeking an experienced Key Account Manager to own two of Australia’s largest retail accounts in the consumer products sector, reporting to the Head of Sales.

This hybrid role combines strategic account planning, negotiations, and cross-functional collaboration with marketing, supply chain and commercial teams to drive growth and strengthen partner relationships.

Qualifications

• Proven account management experience within a consumer products environment.
• Direct experience managing major retail accounts outside of grocery.
• Exposure to customers across channels such as department stores, mass retail, consumer electronics, sporting goods, homewares, hardware or similar.
• Strong commercial acumen and confidence working with revenue, margin and customer performance.
• Experience with range reviews, negotiations and customer planning.
• The ability to build credible relationships with buyers and senior customer stakeholders.
• A proactive, ambitious approach with the ability to operate autonomously.

Responsibilities

• Manage two high-profile national retail accounts with revenue responsibility.
• Develop and execute customer strategies and joint business plans.
• Lead range reviews, new product launches and ranging opportunities.
• Build relationships with buyers, category teams and stakeholders.
• Manage pricing, promotions, forecasting and negotiations.
• Identify opportunities to grow distribution and market share.
• Collaborate with marketing, supply chain and commercial teams.
• Analyze customer and category performance to identify growth.

Skills

Account management

Commercial acumen

Relationship building

Negotiation

Strategic planning

Autonomy

Job description

An exciting opportunity has become available for an experienced Key Account Manager to join a well-established global consumer products business, taking ownership of two of Australia’s largest retail accounts.

This is a highly visible role suited to someone who understands the complexities of managing major national retail customers outside of the traditional grocery channel and is ready to take genuine ownership of key customer relationships and commercial outcomes.

The Role:

Reporting into the Head of Sales, you will take end-to-end responsibility for a portfolio of major retail accounts, driving sustainable growth and strengthening long-term customer partnerships.

Your responsibilities will include:

• Managing two high-profile national retail accounts with significant revenue responsibility;
• Developing and executing customer strategies and joint business plans;
• Leading range reviews, new product launches and ranging opportunities;
• Building strong relationships with buyers, category teams and key customer stakeholders;
• Managing pricing, promotional activity, forecasting and commercial negotiations;
• Identifying opportunities to grow ranging, distribution and market share;
• Working closely with internal marketing, supply chain and commercial teams; and
• Analysing customer and category performance to identify opportunities for growth.

About You:

We are looking for an established Account Manager or Key Account Manager who has experience managing large-scale retail customers.

Importantly, you will bring:

• Proven account management experience within a consumer products environment;
• Direct experience managing major retail accounts outside of grocery;
• Exposure to customers across channels such as department stores, mass retail, consumer electronics, sporting; goods, homewares, hardware or similar;
• Strong commercial acumen and confidence working with revenue, margin and customer performance;
• Experience with range reviews, negotiations and customer planning;
• The ability to build credible relationships with buyers and senior customer stakeholders; and
• A proactive, ambitious approach with the ability to operate autonomously.

We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Benefits for you:

• Hybrid working from home arrangement;
• Annual Bonus structure;
• Little Travel involved;
• Ownership of two significant national retail accounts;
• Opportunity to join an established global consumer products business;
• Broad exposure across commercial strategy, customer planning and new product launches; and
• Genuine opportunity to further develop your career within key account management.