Key Account Manager

TSHR; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Global Fashion & Lifestyle Business in Sydney is seeking a driven Key Account Manager to own major retail accounts across Australia and New Zealand. You will manage relationships with buyers, merchandisers, and senior stakeholders, while leading profitability and growth initiatives across allocated accounts.

You will spend time in-market, presenting seasonal ranges, reviewing store execution, and collaborating with internal teams to meet commercial objectives.

Qualifications

• Ambitious sales professional with a track record in fashion or consumer lifestyle.
• Experience in Key Account or National/Senior Account roles preferred.
• Comfortable working autonomously in a small, agile team.
• Willingness to travel regularly across Australia and New Zealand.
• Hungry to grow and deliver results beyond the status quo.

Responsibilities

• Build and develop strong, long-term relationships with major retail partners, including buyers, merchandise teams, and senior stakeholders.
• Manage account budgets, sales targets, and P&L performance, identifying opportunities to improve profitability and deliver sustainable growth.
• Lead forward-ordering processes, seasonal range presentations, and buying cycles, ensuring effective planning and forecasting well in advance.
• Proactively identify opportunities to grow existing accounts, expand brand distribution, and unlock new commercial opportunities.
• Become a trusted partner to customers, understanding their business priorities and delivering solutions that strengthen the relationship.
• Spend time in the market visiting stores, engaging with regional and store managers, reviewing product presentation, and ensuring brand standards are maintained.
• Gather customer feedback, monitor market trends and competitor activity, and share valuable insights with the wider business.
• Work closely with internal teams across sales, merchandise, marketing, and product to ensure customer needs and commercial objectives are aligned.
• Independently manage your priorities, customer engagement, and travel schedule across Australia and New Zealand.

Skills

Relationship building

Commercial mindset

Autonomy

Travel availability

Job description

Global Fashion & Lifestyle Business | Sydney

The Opportunity

Are you a commercially driven, relationship-focused sales professional who thrives on building strong customer partnerships and driving business growth?

We are partnering with a global, multi-branded fashion and lifestyle business to appoint a driven Key Account Manager to take ownership of major retail accounts across Australia and New Zealand.

This is an exciting opportunity to join an international business with an established portfolio of brands and strong retail partnerships. With significant scope to influence commercial performance, expand existing accounts, and identify new growth opportunities, this role is ideal for someone who combines strong relationship management skills with a genuine hunger to succeed.

This is far more than an account maintenance role. You will be a trusted partner to some of the market’s leading retailers, taking ownership of key customer relationships, commercial budgets, and account performance while ensuring the brands are represented and executed brilliantly at store level.

The Role

Reporting to the senior leadership team, you will take ownership of a portfolio of major retail accounts, working closely with customers and internal stakeholders to maximise sales, profitability, and long‑term growth.

Your responsibilities will include:

• Key Account Management: Build and develop strong, long-term relationships with major retail partners, including buyers, merchandise teams, and senior stakeholders.
• Commercial Ownership: Manage account budgets, sales targets, and P&L performance, identifying opportunities to improve profitability and deliver sustainable growth.
• Seasonal Planning: Lead forward-ordering processes, seasonal range presentations, and buying cycles, ensuring effective planning and forecasting well in advance.
• Growth & Expansion: Proactively identify opportunities to grow existing accounts, expand brand distribution, and unlock new commercial opportunities.
• Customer Partnerships: Become a trusted partner to your customers, understanding their business priorities and delivering solutions that strengthen the relationship.
• In-Store Execution: Spend time in the market visiting stores, engaging with regional and store managers, reviewing product presentation, and ensuring brand standards are maintained.
• Market Intelligence: Gather customer feedback, monitor market trends and competitor activity, and share valuable insights with the wider business.
• Cross-Functional Collaboration: Work closely with internal teams across sales, merchandise, marketing, and product to ensure customer needs and commercial objectives are aligned.
• Territory Management: Independently manage your priorities, customer engagement, and travel schedule across Australia and New Zealand.

About You

• You are an ambitious, commercially minded sales professional who enjoys building relationships, identifying opportunities, and making things happen.
• You may already be working in a Key Account Manager, National Account Manager or Senior Account Manager role within fashion, footwear, apparel, accessories, sporting goods or a broader consumer lifestyle business.
• Equally, you may be ready to step up into a larger role where you can take greater ownership, broaden your commercial responsibilities, and accelerate your ability to work autonomously, manage competing priorities, and take ownership in a small, agile team environment.
• A flexible and adaptable approach, with the energy and curiosity to bring fresh ideas to the business.
• A willingness to travel regularly across the territory.
• Most importantly, you are hungry to succeed. You naturally go above and beyond for your customers, take pride in delivering results, and are motivated by the opportunity to grow something rather than simply maintain what is already there.

Why Join?

• Global exposure: Join an international fashion and lifestyle business with a diverse portfolio of established brands.
• Career development: Take on a commercially significant role with the opportunity to expand your responsibilities and influence.
• Ownership and autonomy: Make the role your own, with direct accountability for customer relationships and commercial outcomes.
• A growth-focused environment: Join a business that values initiative, fresh thinking, ambition, and people who are willing to challenge convention.