ITSM Specialist

Compas; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Compas is seeking an ITSM Consultant to support evaluation, implementation and transition of ITSM solutions within a complex Australian Government ICT environment. You will apply ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness, optimise service delivery and support critical ICT capabilities. Location: ACT Canberra.

Contract from ASAP to 30 June 2027. NV2 clearance required.

Qualifications

• Strong understanding of IT Service Management (ITSM) frameworks and ITIL practices.

Responsibilities

• Analyse ITSM requirements, document business and technical needs, and recommend solutions across the full product suite.
• Support ITSM implementation, vendor-managed services, system configuration, data migration and service transition activities.
• Develop workflows, automation scripts and service catalogue offerings across incident, problem, change and request management.
• Coordinate technical stakeholders, maintain ITIL alignment and drive continual service improvement, including CMDB and knowledge management.

Job description

ITSM Consultant | ITIL & Service Management

Support the evaluation, implementation and transition of IT Service Management (ITSM) solutions within a complex Australian Government ICT environment. Apply your ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness, optimise service delivery and support critical ICT capabilities.

Location: ACT
Contract Duration: ASAP commencement to 30 June 2027
Security Clearance Requirement: Current NV2 clearance
Closing Date: 10:00am, 3 November 2026

Essential Tasks

• Analyse ITSM requirements, document business and technical needs, and recommend solutions across the full product suite.
• Support ITSM implementation, vendor-managed services, system configuration, data migration and service transition activities.
• Develop workflows, automation scripts and service catalogue offerings across incident, problem, change and request management.
• Coordinate technical stakeholders, maintain ITIL alignment and drive continual service improvement, including CMDB and knowledge management.

Key Criteria

• Strong understanding of IT Service Management (ITSM) frameworks, ITIL practices and service management processes.
• Experience supporting ITSM system evaluation, implementation, configuration and operational transition.
• Technical capability across systems administration, workflow automation, service catalogues and asset and configuration management (CMDB).
• Ability to gather requirements, coordinate stakeholders and support project governance, risk assessments and reporting.

Due to the nature of this environment, candidates must hold a current NV2 clearance.