Information Technology Service Management Specialist

Talent; Canberra; Presencial; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Talent is seeking an ITSM & Systems Administration Specialist to support a major Federal Government ICT capability program in Canberra. The role focuses on evaluating, selecting, implementing and transitioning ITSM solutions, combining technical systems administration with service management for operational readiness.

Key duties include gathering requirements, supporting incident and change processes, data migration, CMDB activities and developing workflows and service catalog offerings.

Formación

• Experience implementing IT Service Management (ITSM) solutions and administering systems.
• Strong understanding of ITIL frameworks and ITSM best practices.
• Experience in incident, problem, change and service request management.

Responsabilidades

• Analyse ITSM requirements and provide implementation recommendations.
• Gather and document business, technical and operational requirements for ITSM solutions.
• Coordinate with ICT, infrastructure and service desk teams for vendor-managed service implementations.

Conocimientos

ITSM

ITIL

CMDB

Automation

Stakeholder engagement

Data migration

Incident management

NV2 clearance

Descripción del empleo

ITSM & Systems Administration Specialist

• ASAP start - until 30 June 2027

Position Overview

We are seeking an experienced ITSM & Systems Administration Specialist to support a major Federal Government ICT capability program. This role will focus on the evaluation, selection, implementation and transition of IT Service Management (ITSM) solutions, combining technical expertise, systems administration and service management practices to ensure successful implementation and operational readiness.

Key Duties

• Analyse ITSM requirements across the full product suite and provide recommendations for implementation.
• Gather and document business, technical and operational requirements for ITSM solutions.
• Support vendor-managed service implementation and coordinate stakeholders across ICT, infrastructure and service desk teams.
• Support incident, problem, change, service request and knowledge management processes.
• Assist with data migration, process mapping, system configuration and CMDB activities.
• Develop workflows, automation scripts and service catalogue offerings.
• Support risk assessments, project governance, reporting and service transition activities.
• Monitor service performance and contribute to continuous service improvement.

Skills and Experience Required

• Demonstrated experience in IT Service Management (ITSM) implementation and systems administration.
• Strong understanding of ITIL frameworks and ITSM best practices.
• Experience across incident, problem, change and service request management.
• Knowledge of Asset and Configuration Management, including CMDB.
• Experience gathering technical and business requirements and supporting ITSM solution implementations.
• Ability to develop and configure workflows, automation scripts and service catalogue offerings.
• Experience supporting data migration, process mapping and operational readiness activities.
• Strong stakeholder engagement, documentation and coordination skills.
• Active NV2 security clearance is essential.