ITSM & Systems Administration Specialist (Active NV2)

Talent; Canberra; On-site; AUD 120,000 - 160,000; Full time

Job summary

Talent is seeking an ITSM & Systems Administration Specialist to support a major Federal Government ICT capability program in Canberra. The role focuses on evaluating, selecting, implementing and transitioning ITSM solutions, combining technical systems administration with service management for operational readiness.

Key duties include gathering requirements, supporting incident and change processes, data migration, CMDB activities and developing workflows and service catalog offerings.

Qualifications

• Experience implementing IT Service Management (ITSM) solutions and administering systems.
• Strong understanding of ITIL frameworks and ITSM best practices.
• Experience in incident, problem, change and service request management.

Responsibilities

• Analyse ITSM requirements and provide implementation recommendations.
• Gather and document business, technical and operational requirements for ITSM solutions.
• Coordinate with ICT, infrastructure and service desk teams for vendor-managed service implementations.

Skills

ITSM

ITIL

CMDB

Automation

Stakeholder engagement

Data migration

Incident management

NV2 clearance

Job description

Talent is seeking an ITSM & Systems Administration Specialist to support a major Federal Government ICT capability program in Canberra. The role focuses on evaluating, selecting, implementing and transitioning ITSM solutions, combining technical systems administration with service management for operational readiness.

Key duties include gathering requirements, supporting incident and change processes, data migration, CMDB activities and developing workflows and service catalog offerings.