Senior Information Technology Service Management Consultant

Talent

Canberra

On-site

AUD 100,000 - 130,000

Full time

14 days+

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Job summary

A leading IT recruitment firm is seeking an experienced Account Delivery Manager in Canberra to lead the development and implementation of IT service management strategies. This mid-senior level contract role requires strong leadership and governance skills, with a focus on incident management and stakeholder engagement. Candidates must hold a current AGSVA NV2 clearance and be based in the ACT for onsite work.

Qualifications

Demonstrated ability to develop and implement IT service management strategy.
Experience managing organisational-level governance and process change.
Ability to shape ICT incident management strategy across boundaries.

Responsibilities

Lead and develop IT service management strategy and policy.
Set policy for managing change in live services.
Coordinate major incident management across teams.

Skills

Leadership

Governance

Incident Management

IT Service Management Policy

Stakeholder Engagement

Job description

Account Delivery Manager | IT Recruitment |

Talent Canberra, Australian Capital Territory, Australia

Must hold a current AGSVA NV2 clearance
ACT Based - On‑site only
12 month contract + extensions

Overview of the Position

We are seeking a highly skilled Senior Service Manager Expert to provide expert‑level advice and development effort relating to Service Management Strategy, Governance, and IT Service Management Policy. This role involves significant organisational influence, leadership, and accountability in key areas, including strategy development, governance, risk management, and incident management. The successful candidate will work onsite in the ACT, with a preference for ACT‑based engagement.

Duties

Lead and contribute to the review, development, and implementation of organisational‑level IT service management strategy and ITSM policy.
Set the organisation's policy for the management of change in live services and test environments.
Ensure effective control and treatment of risk.
Lead the development of new and improved practices for change control.
Measure and monitor adherence to standards and ensure consistent execution of processes across the organisation.
Shape and direct ICT incident management strategy, establishing policies and standards aligned with organisational goals.
Provide advice and leadership during major incidents, coordinating cross‑functional teams and external partners to minimise impact and ensure swift recovery.
Develop organisational capabilities for incident management and promote collaboration across the organisation.
Collate information and create reports and insights to support strategy management processes.
Develop and communicate plans to drive forward strategy and related change planning.
Build and sustain stakeholder engagement, including the ability to communicate with influence and negotiate effectively.
Prepare correspondence, briefs, and reports as required, including submissions and documents for higher delegate and committee consideration.

Skills and Experience Required

Demonstrated ability to lead and contribute to the review, development, and implementation of organisational‑level IT service management strategy and ITSM policy.
Proven experience successfully negotiating and implementing organisational‑level governance and process change across business, technical, and senior stakeholder groups.
Ability to shape and direct ICT incident management and/or ICT change management strategy and process adoption across organisational boundaries.
Experience in developing, implementing, and managing systems of control that effectively surface and treat risk.
Desirable: Ability to develop professional ITSM streams and career pathways.
Desirable: Experience leading the delivery of shared IT services across a large organisation, establishing governance frameworks, and reporting service performance.
Desirable: Advanced working knowledge of the ITIL framework, including practice interrelationships and implementation at scale across an organisation.

Application Process

If you would like to apply, please contact Emma on 0480 804 408 or email emma.gibbons@talentinternational.com.

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