Information Technology Service Management Specialist

Talent Corp; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Talent Corp is seeking an experienced ITSM & Systems Administration Specialist to support a major Federal Government ICT capability program in Canberra. The role focuses on evaluating, selecting, implementing and transitioning ITSM solutions to ensure operational readiness.

The successful candidate will apply ITIL best practices, manage incidents and changes, support CMDB activities, and collaborate with ICT, infrastructure and service desk teams to deliver reliable IT services.

Qualifications

• ITSM implementation and systems administration experience.
• Strong ITIL and ITSM best-practice knowledge.
• Experience in incident, problem, change and service request management.
• Knowledge of Asset and Configuration Management including CMDB.
• Experience gathering requirements for ITSM solution implementations.
• Ability to develop/configure workflows, automation scripts and service catalogues.
• Experience data migration, process mapping and operational readiness.
• Strong stakeholder engagement, documentation and coordination.
• Active NV2 security clearance is essential.

Responsibilities

• Analyse ITSM requirements and recommend implementation.
• Gather/document business, technical, operational ITSM requirements.
• Support vendor-managed service implementation and coordinate stakeholders.
• Support incident, problem, change and service request management.
• Assist data migration, process mapping, configuration and CMDB activities.
• Develop workflows, automation scripts and service catalogue offerings.
• Support risk assessments, governance, reporting and service transition.
• Monitor service performance and contribute to continual service improvement.

Skills

ITSM implementation

ITIL frameworks

Incident management

Problem management

Change management

CMDB

Requirements gathering

Workflow automation

Data migration

Stakeholder engagement

NV2 clearance

Job description

ITSM & Systems Administration Specialist

• Canberra, ACT - Onsite
• ASAP start - until 30 June 2027
• Active NV2 Essential

Position Overview

We are seeking an experienced ITSM & Systems Administration Specialist to support a major Federal Government ICT capability program. This role will focus on the evaluation, selection, implementation and transition of IT Service Management (ITSM) solutions, combining technical expertise, systems administration and service management practices to ensure successful implementation and operational readiness.

Key Duties

• Analyse ITSM requirements across the full product suite and provide recommendations for implementation.
• Gather and document business, technical and operational requirements for ITSM solutions.
• Support vendor-managed service implementation and coordinate stakeholders across ICT, infrastructure and service desk teams.
• Support incident, problem, change, service request and knowledge management processes.
• Assist with data migration, process mapping, system configuration and CMDB activities.
• Develop workflows, automation scripts and service catalogue offerings.
• Support risk assessments, project governance, reporting and service transition activities.
• Monitor service performance and contribute to continuous service improvement.

Skills and Experience Required

• Demonstrated experience in IT Service Management (ITSM) implementation and systems administration.
• Strong understanding of ITIL frameworks and ITSM best practices.
• Experience across incident, problem, change and service request management.
• Knowledge of Asset and Configuration Management, including CMDB.
• Experience gathering technical and business requirements and supporting ITSM solution implementations.
• Ability to develop and configure workflows, automation scripts and service catalogue offerings.
• Experience supporting data migration, process mapping and operational readiness activities.
• Strong stakeholder engagement, documentation and coordination skills.
• Active NV2 security clearance is essential.