ITSM Specialist

Compas Pty Ltd; Canberra; On-site; AUD 120,000 - 170,000; Full time

Job summary

Compas Pty Ltd in Canberra is seeking an ITSM Consultant to support evaluation, implementation and transition of IT Service Management solutions within a complex Australian Government ICT environment. Apply ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness and service delivery.

The role requires NV2 clearance and tight collaboration with stakeholders to drive continual service improvement across incident, problem, change and

Qualifications

• ITSM knowledge across ITIL frameworks and service management processes.
• Experience evaluating and implementing ITSM systems.
• Technical skills in systems administration, CMDB and automation.
• Ability to gather requirements and coordinate stakeholders for governance and risk reporting.

Responsibilities

• Analyse ITSM requirements, document business and technical needs, and recommend solutions across the full product suite.
• Support ITSM implementation, vendor-managed services, system configuration, data migration and service transition activities.
• Develop workflows, automation scripts and service catalogue offerings across incident, problem, change and request management.
• Coordinate technical stakeholders, maintain ITIL alignment and drive continual service improvement, including CMDB and knowledge management.

Skills

ITIL practices

Service Management

Systems administration

Workflow automation

CMDB

Stakeholder coordination

Job description

ITSM Consultant | ITIL & Service Management

Support the evaluation, implementation and transition of IT Service Management (ITSM) solutions within a complex Australian Government ICT environment. Apply your ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness, optimise service delivery and support critical ICT capabilities.

Location: ACT
Contract Duration: ASAP commencement to 30 June 2027
Security Clearance Requirement: Current NV2 clearance
Closing Date: 10:00am, 3 November 2026

Essential Tasks

• Analyse ITSM requirements, document business and technical needs, and recommend solutions across the full product suite.
• Support ITSM implementation, vendor-managed services, system configuration, data migration and service transition activities.
• Develop workflows, automation scripts and service catalogue offerings across incident, problem, change and request management.
• Coordinate technical stakeholders, maintain ITIL alignment and drive continual service improvement, including CMDB and knowledge management.

Key Criteria

• Strong understanding of IT Service Management (ITSM) frameworks, ITIL practices and service management processes.
• Experience supporting ITSM system evaluation, implementation, configuration and operational transition.
• Technical capability across systems administration, workflow automation, service catalogues and asset and configuration management (CMDB).
• Ability to gather requirements, coordinate stakeholders and support project governance, risk assessments and reporting.

About Compas

Compas Pty Ltd is a Canberra based wholly Australian owned, Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract and temporary recruitment services, as well as specialised Consulting assignments.

YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE

Due to the nature of this environment, candidates must hold a current NV2 clearance.