ITSM Test Lead

Talent; Canberra; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Structured career development programs

Flexible work arrangements

Diversity & Inclusion commitment

Job summary

A leading recruitment agency is seeking an experienced ITSM Test Lead in Canberra, ACT, to lead testing activities and ensure quality outcomes for critical IT Service Management solutions. The ideal candidate will have experience in Defence projects, strong capabilities in functional testing, and excellent problem-solving skills. This position offers flexible work arrangements and a commitment to diversity and inclusion.

Qualifications

• Experience as a Test Lead in ITSM or complex enterprise environments.
• Hands-on expertise with ServiceNow Automated Test Framework (ATF) is highly desirable.
• Experience in Defence or secure government environments.

Responsibilities

• Develop, manage and execute comprehensive test plans, test cases, and scripts.
• Collaborate with multidisciplinary teams to manage testing requirements.
• Perform root cause analysis and drive timely resolution of defects.
• Enhance and mature testing practices in line with industry trends.

Skills

Functional Testing

Defect Triage

Quality Assurance

ServiceNow Automated Test Framework (ATF)

Problem Solving

Analytical Thinking

Stakeholder Engagement

Education

ITIL 4 Foundation Certification

Job description

ITSM Test Lead – Canberra, ACT

Our client partner is seeking an experienced ITSM Test Lead to join a high-performing team delivering critical IT Service Management solutions within a secure environment. The successful candidate will lead testing activities, ensure solution quality, and collaborate effectively with cross‑functional teams. This role suits a proactive testing professional with Defence project experience and a strong understanding of ITIL 4 Foundation principles.

Key Responsibilities

• Test Planning & Execution: develop, manage, and execute comprehensive test plans, test cases, and scripts to ensure quality outcomes for ITSM solutions.
• Collaboration: work closely with multidisciplinary teams to identify, prioritise, and manage testing requirements throughout the project lifecycle.
• Issue Resolution: perform root cause analysis, troubleshoot defects, and drive timely resolution to minimise impact on delivery timelines.
• Best Practice Alignment: stay current with testing industry trends, tools, and methodologies to continuously mature testing practices.
• Process Improvement: contribute to ongoing enhancement of testing frameworks, methodologies, and automation capabilities.
• Test Evaluation: apply experience with Defence projects and the ServiceNow Automated Test Framework (ATF) to validate and optimise ITSM capabilities.
• ITIL Process Design: apply ITIL 4 Foundation principles to guide process design and ensure alignment with ITSM best practices.

Skills & Experience

• Demonstrated experience as a Test Lead or in a similar testing leadership role within ITSM or complex enterprise environments.
• Strong capability in functional testing, test evaluation, defect triage, and quality assurance.
• Hands‑on expertise with the ServiceNow Automated Test Framework (ATF) (highly desirable).
• Experience working within Defence or other secure government environments.
• ITIL 4 Foundation Certification, or willingness to obtain.
• Excellent problem‑solving, analytical thinking, and attention to detail.
• Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across teams.

Security Clearance

NV1 Security Clearance is mandatory for this role.

Benefits

• Paid parental leave
• Structured career development programs
• Local and international career pathways
• Recognition as a Family Inclusive Workplace™
• Flexible work arrangements aligned to wellbeing and work‑life balance values
• A strong commitment to Diversity & Inclusion

How to Apply

To apply or learn more about this opportunity, click the Apply button or contact:

📧 [e-mail]
📞 0470 260 909