APS6 ICT Delivery & Service Management Specialists

Paxus - Technology + Digital Talent; Canberra; On-site; AUD 91,617 - 114,988; Full time

Job summary

Paxus - Technology + Digital Talent is looking for APS6 ICT Delivery & Service Management Specialists in Canberra. This role involves supporting ICT delivery and operational activities across multiple teams while coordinating with stakeholders to ensure effective outcomes.

The ideal candidates have experience in service delivery coordination, ITSM practices, and governance. A current NV1 security clearance is mandatory, and candidates will be part of a diverse workplace that values inclusion.

Qualifications

• Experience in ICT project support or operational coordination.
• Knowledge of ITSM practices and tools.
• Previous engagement with governance and risk management.

Responsibilities

• Support ICT delivery and operational activities.
• Coordinate stakeholders and service providers.
• Assist in requirements gathering and service improvement.

Skills

ICT project support

Service delivery coordination

IT Service Management (ITSM) practices

Stakeholder engagement

Governance and risk management

Business analysis

Job description

APS6 ICT Delivery & Service Management Specialists

• Salary: $91,617 – $114,988 plus superannuation
• Location: Canberra (onsite)
• Security Clearance: NV1 mandatory
• Employment Type: 12-month non-ongoing engagement with potential 6-month extension and future ongoing opportunities

An Australian Government organisation is seeking experienced ICT professionals to join a high-performing technology environment supporting critical enterprise systems and services.

We are recruiting for multiple APS6 opportunities across ICT delivery coordination and IT service management. These roles provide the opportunity to work with modern technologies, complex stakeholder environments and nationally significant digital services.

Key responsibilities include:

• Supporting ICT delivery, sustainment and operational activities across multiple teams
• Coordinating stakeholders, vendors and service providers to ensure effective service outcomes
• Supporting governance, reporting, planning and risk management activities
• Assisting with requirements gathering, business process analysis and service improvement initiatives
• Enabling and uplifting IT Service Management (ITSM) practices and frameworks
• Configuring, optimising and supporting enterprise ITSM platforms and processes
• Contributing to continual service improvement and operational excellence
• Supporting procurement, contractor coordination and transition-to-support activities

We are seeking candidates with experience in one or more of the following:

• ICT project support, service delivery or operational coordination
• IT Service Management (ITSM) practices and tools
• Business analysis, requirements management or process improvement
• Stakeholder engagement and relationship management
• Governance, reporting and risk management
• ITIL-aligned service management environments

Highly desirable:

• Experience working in complex government or enterprise ICT environments
• Knowledge of cloud technologies and modern service management practices
• Understanding of security, privacy and governance frameworks

To be considered, applicants must hold a current NV1 security clearance and be available to work onsite in Canberra.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please let us know.