ITSM Consultant — ITIL Expert for Public Sector

Compas Pty Ltd

Canberra

On-site

AUD 120,000 - 170,000

Full time

5 days ago

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Job summary

Compas Pty Ltd in Canberra is seeking an ITSM Consultant to support evaluation, implementation and transition of IT Service Management solutions within a complex Australian Government ICT environment. Apply ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness and service delivery.

The role requires NV2 clearance and tight collaboration with stakeholders to drive continual service improvement across incident, problem, change and

Qualifications

ITSM knowledge across ITIL frameworks and service management processes.
Experience evaluating and implementing ITSM systems.
Technical skills in systems administration, CMDB and automation.
Ability to gather requirements and coordinate stakeholders for governance and risk reporting.

Responsibilities

Analyse ITSM requirements, document business and technical needs, and recommend solutions across the full product suite.
Support ITSM implementation, vendor-managed services, system configuration, data migration and service transition activities.
Develop workflows, automation scripts and service catalogue offerings across incident, problem, change and request management.
Coordinate technical stakeholders, maintain ITIL alignment and drive continual service improvement, including CMDB and knowledge management.