ITSM Consultant - ITIL & Govt Service Management

Compas; Canberra; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

Compas is seeking an ITSM Consultant to support evaluation, implementation and transition of ITSM solutions within a complex Australian Government ICT environment. You will apply ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness, optimise service delivery and support critical ICT capabilities. Location: ACT Canberra.

Contract from ASAP to 30 June 2027. NV2 clearance required.

Qualifikationen

• Strong understanding of IT Service Management (ITSM) frameworks and ITIL practices.

Aufgaben

• Analyse ITSM requirements, document business and technical needs, and recommend solutions across the full product suite.
• Support ITSM implementation, vendor-managed services, system configuration, data migration and service transition activities.
• Develop workflows, automation scripts and service catalogue offerings across incident, problem, change and request management.
• Coordinate technical stakeholders, maintain ITIL alignment and drive continual service improvement, including CMDB and knowledge management.

Jobbeschreibung

Compas is seeking an ITSM Consultant to support evaluation, implementation and transition of ITSM solutions within a complex Australian Government ICT environment. You will apply ITIL expertise, systems administration knowledge and service management capabilities to improve operational readiness, optimise service delivery and support critical ICT capabilities. Location: ACT Canberra.

Contract from ASAP to 30 June 2027. NV2 clearance required.