IT Support Technician – Microsoft 365 & Modern Desktop

Work Initiatives; Maitland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Daracon Group is seeking an IT Support Officer to provide frontline technical support to staff across offices and project sites. You will handle hardware, software and mobile device issues within a modern Microsoft-centric environment.

The role requires a strong customer service mindset, problem-solving skills and the ability to manage multiple priorities. Ongoing training and career development opportunities are available.

Qualifications

• Pursuing an Advanced Diploma or Bachelor’s degree in IT, CS, IS or related field.
• Industry certifications such as Microsoft Modern Desktop Administrator Associate are welcome.
• Experience in Service Desk, IT Support or Desktop Support roles.
• Strong knowledge of Windows 11 and Microsoft 365 applications.
• Excellent troubleshooting, problem-solving and customer service skills.
• Clear verbal and written communication; ability to manage multiple priorities.

Responsibilities

• Provide frontline hardware, software and mobile device support.
• Log, manage and resolve service requests and incidents.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive and SharePoint.
• Assist with Active Directory and Entra ID user account administration.
• Deploy and troubleshoot Windows devices and peripherals.
• Create and maintain support documentation and knowledge base articles.
• Contribute to ICT projects and technology rollouts.
• Deliver excellent service to staff across offices and project sites.

Skills

Customer service

Troubleshooting

Communication

Prioritisation

Independent work

Education

Advanced Diploma or Bachelor's in IT

Tools

Microsoft 365

Intune

Entra ID

SharePoint Online

Teams

Jira Service Management

VPN

Aruba networking

Job description

Daracon Group is seeking an IT Support Officer to provide frontline technical support to staff across offices and project sites. You will handle hardware, software and mobile device issues within a modern Microsoft-centric environment.

The role requires a strong customer service mindset, problem-solving skills and the ability to manage multiple priorities. Ongoing training and career development opportunities are available.