IT Support Technician

BKH Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

The IT Support Technician at BKH Group provides day-to-day technical support to employees across the business, ensuring smooth operation of IT systems, hardware and software in Sydney. The role focuses on Level 1/2 support, troubleshooting issues and maintaining devices.

You will assist with administration of user accounts, manage assets, deployments via MDM, VPN/network issues, and liaise with vendors to procure hardware and licenses. A proactive, customer-focused mindset is essential.

Qualifications

• Clear communication with non-technical users.
• Problem-solving and analytical thinking.
• Time management and ability to prioritise multiple requests.
• Patience and a strong customer service approach.
• Microsoft 365 and related cloud services.
• Active Directory / Entra ID (user and group management).

Responsibilities

• Respond to and resolve helpdesk tickets and support requests via in-person, phone, and remote
• Diagnose and document technical issues, solutions, and configurations in the knowledge base
• Set up, configure, and maintain computers, printers, iPads, and other peripherals
• Manage asset inventory and track equipment lifecycle
• Install, update, and troubleshoot operating systems and applications
• Manage and track software licenses
• Deploy and manage devices using MDM platforms (e.g. Microsoft Intune)
• Troubleshoot network issues including Wi-Fi, LAN, VPN, and remote access problems
• Maintain accurate records of incidents, changes, and system configurations
• Liaise with third-party vendors for hardware, software, and license procurement

Skills

Clear communication

Problem-solving

Time management

Customer service

Microsoft 365

Active Directory

Tools

Microsoft Intune

Active Directory

Entra ID

Microsoft 365

Job description

The IT Support Technician is responsible for providing day-to-day technical support and assistance to employees across the business, ensuring the effective operation, maintenance and administration of the company's IT systems, hardware and software.

The position will primarily focus on Level 1 / 2 support, troubleshooting technical issues, maintaining company devices, administering user accounts and assisting with the management of the organisation's IT infrastructure.

The successful applicant will be a motivated and technically minded individual with a strong willingness to learn, develop their IT knowledge and provide reliable technical support to employees across both office and site-based operations.

Key Responsibilities

• Respond to and resolve helpdesk tickets and support requests via in-person, phone, and remote
• Diagnose and document technical issues, solutions, and configurations in the knowledge base
• Set up, configure, and maintain computers, printers, iPads, and other peripherals
• Manage asset inventory and track equipment lifecycle
• Install, update, and troubleshoot operating systems and applications
• Manage and track software licenses
• Deploy and manage devices using MDM platforms (e.g. Microsoft Intune)
• Troubleshoot network issues including Wi-Fi, LAN, VPN, and remote access problems
• Maintain accurate records of incidents, changes, and system configurations
• Liaise with third-party vendors for hardware, software, and license procurement

Skills

• Clear communication with non-technical users
• Problem-solving and analytical thinking
• Time management and ability to prioritise multiple requests
• Patience and a strong customer service approach
• Microsoft 365 and related cloud services
• Active Directory / Entra ID (user and group management)