Onsite IT Service Desk Support - Windows & 365

Link Wentworth; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Extra annual leave options

Salary packaging options

Career growth opportunities

Strong team culture

Job summary

Link Wentworth is seeking an IT Service Desk Support Officer to provide first-line support for internal staff. This office-based role supports a Microsoft environment, with emphasis on M365, Windows, and Active Directory.

You will resolve Level 1 issues, manage user accounts, and maintain tickets with ITIL-aligned processes, contributing to a smooth employee experience in a fast-paced setting.

Qualifications

• Minimum 2 years in an IT Support, Help Desk, or Service Desk role.
• Strong knowledge of Microsoft 365, Windows and Active Directory.
• Experience with IT ticketing systems such as ServiceNow or ManageEngine.
• Excellent communication and customer service skills.
• Willingness to be office-based five days per week.

Responsibilities

• Provide first point of contact IT support via phone, email, ticketing system and face-to-face.
• Troubleshoot Level 1 issues including Microsoft 365, Windows, devices and network connectivity.
• Manage user accounts, password resets, onboarding/offboarding, and access permissions.
• Log, categorise and prioritise incidents in line with SLA and ITIL practices.
• Escalate complex issues to internal teams or external service providers as required.
• Support hardware setup, deployment and maintenance including laptops, mobile devices and peripherals.
• Maintain accurate records and contribute to knowledge base documentation.
• Assist with IT asset management and equipment tracking processes.

Skills

Microsoft 365

Windows

Active Directory

Ticketing systems

Customer service

Communication skills

Education

IT qualification (degree, diploma or equivalent)

Tools

ServiceNow

ManageEngine

Job description

Link Wentworth is seeking an IT Service Desk Support Officer to provide first-line support for internal staff. This office-based role supports a Microsoft environment, with emphasis on M365, Windows, and Active Directory.

You will resolve Level 1 issues, manage user accounts, and maintain tickets with ITIL-aligned processes, contributing to a smooth employee experience in a fast-paced setting.