Information Technology Service Desk

FMCG COMPANY; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

FMCG COMPANY in Melbourne is seeking a Service Desk Specialist to join our IT team. You will deliver Level 1 and 2 support across the business, maintaining Microsoft 365, Exchange Online, Teams, SharePoint Online, and device management.

The role focuses on end-user assistance, incident triage, and collaboration with stakeholders to ensure secure, reliable systems. A hands-on, customer-focused IT professional who enjoys problem solving will thrive in this environment.

Qualifications

• Experience providing Level 1 and Level 2 IT support in a corporate environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Exchange Online, and AD.
• Experience with DNS, DHCP, Group Policy, and Intune/SCCM.
• Good troubleshooting and problem-solving skills.
• Exposure to networking and server administration is advantageous.
• Knowledge of iOS and Android device support.
• Relevant IT qualification or equivalent practical experience.

Responsibilities

• Manage and prioritise IT service desk requests and incidents.
• Act as the first point of contact for IT-related enquiries and support requests.
• Troubleshoot hardware, software, connectivity, and user access issues.
• Support desktop, laptop, mobile devices, and meeting room technologies.
• Maintain Microsoft 365 environment including Exchange Online, Teams, OneDrive, SharePoint, Power BI, Power Automate.
• Assist with VPN connectivity and remote access support.
• Administer Active Directory users, groups, and permissions.
• Support Windows desktops and endpoint management.
• Assist with device deployment and endpoint administration.

Skills

IT support (L1-L2)

Windows 10/11

Microsoft 365

Exchange Online

Active Directory

VPN

DNS/DHCP

Group Policy

Intune/SCCM

iOS/Android device support

Networking basics

Education

IT qualification

Tools

ND

Job description

An established Australian organisation is seeking a customer-focused and technically capable Service Desk Specialist to join its IT team.

This role will be responsible for delivering Level 1 and Level 2 IT support across the business while playing a key role in supporting and maintaining the Microsoft 365 environment. Working closely with internal stakeholders, you will provide technical assistance, troubleshoot issues, support end-user devices, and contribute to ongoing technology and cybersecurity initiatives.

This is an excellent opportunity for an IT professional who enjoys a hands‑on support role and is looking to further develop their skills across modern workplace technologies.

Key Responsibilities

Service Desk & End User Support

• Manage and prioritise IT service desk requests and incidents.
• Act as the first point of contact for IT-related enquiries and support requests.
• Troubleshoot hardware, software, connectivity, and user access issues.
• Support desktop, laptop, mobile devices, and meeting room technologies.

Microsoft 365 Administration & Support

• Support and maintain the Microsoft 365 environment, including:
• Exchange Online
• Microsoft Teams
• OneDrive
• SharePoint Online
• Power BI
• Power Automate
• Assist users with Microsoft Office applications and collaboration tools.
• Support email, calendar, file-sharing, and communication systems.

Systems & Infrastructure Support

• Administer Active Directory users, groups, and permissions.
• Support Windows desktop environments and endpoint management.
• Assist with device deployment and ongoing endpoint administration.
• Provide basic support for network and server infrastructure.
• Assist with VPN connectivity and remote access support.

About You

Skills & Experience

• Experience providing Level 1 and Level 2 IT support within a corporate environment.
• Strong knowledge of:
• Windows 10 and Windows 11
• Microsoft 365 and Office applications
• Outlook and Exchange Online
• Active Directory
• VPN technologies
• Experience with DNS, DHCP, Group Policy, and user administration.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Experience with Intune and/or SCCM is highly regarded.
• Exposure to networking and server administration is advantageous.
• Knowledge of iOS and Android device support.
• Relevant IT qualification or equivalent practical experience.

Personal Attributes

• Customer-focused with excellent communication skills.
• Strong sense of ownership and accountability.
• Proactive and solutions-oriented mindset.
• Able to prioritise competing demands in a fast‑paced environment.
• Collaborative team player with strong stakeholder engagement skills.

What's on Offer

• Opportunity to work within a supportive and collaborative IT team.
• Exposure to a modern Microsoft technology environment.
• Career development and ongoing learning opportunities.
• Diverse and hands‑on role with strong stakeholder interaction.