IT Support Specialist: Windows, M365 | Hybrid Role

Police Bank Ltd.; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Parental leave

Wellbeing programs and employee perks

Job summary

Police Bank Ltd. is seeking a customer-focused Technical Support Officer to join our Technology team in Surry Hills. You will provide Tier 1 and occasional Tier 2 IT support to staff, covering hardware, software, Microsoft 365, user access and network connectivity.

This role requires in-office presence five days a week. With at least 12 months in IT support, you will resolve day-to-day issues and help enhance technical capability within a supportive team.

Qualifications

• 12 months+ experience in Help Desk or IT support.
• Strong knowledge of Windows 10/11.
• Experience with Microsoft 365 (Outlook/Teams).

Responsibilities

• Responding to IT support requests via phone, email, chat and the IT service management system.
• Diagnosing and resolving Tier 1 issues and providing Tier 2 support where appropriate.
• Supporting desktops, laptops, mobile devices, printers and other IT equipment.
• Installing, configuring and troubleshooting software applications and Windows operating systems.
• Supporting Microsoft 365 applications, including Outlook and Team.
• Troubleshooting basic connectivity, network and system access issues.
• Assisting with user accounts, permissions, password resets and email administration.
• Recording, prioritising and managing incidents and service requests through to resolution.
• Maintaining accurate IT hardware and asset records.
• Supporting system upgrades, technology rollouts and continuous improvement initiatives.
• Completing office facilities management tasks as needed.

Skills

Customer service

Problem solving

Communication

Organizational skills

Education

IT/CS degree or related discipline

Tools

Microsoft 365

Active Directory

ITSM / ticketing systems

Job description

Police Bank Ltd. is seeking a customer-focused Technical Support Officer to join our Technology team in Surry Hills. You will provide Tier 1 and occasional Tier 2 IT support to staff, covering hardware, software, Microsoft 365, user access and network connectivity.

This role requires in-office presence five days a week. With at least 12 months in IT support, you will resolve day-to-day issues and help enhance technical capability within a supportive team.